Phonecheck Release Notes — Desktop

Important Notes

• ESN response structure has changed in this build. Check any integrations or reports that read ESN results before rollout.

• Do not use this build for AirPods. The AirPods team will release a separate build in the coming days.

Highlights

• Felica data detection and Felica license support for Japan region.

• Live iCloud and IMEI verification added to the Connection Workflow.

• Advanced grading panel for cosmetic checks with real-time grade calculation and configurable error codes.

• Single login and station activation now happen in one secure flow.

• Device and battery manufacture dates, repair and crash history now visible in the Info tab.

• New label sizes and printing options, including 76x48mm canvas and Shopfloor label.

• Erase certificate preservation keeps Erased status permanently within a transaction.

• Traditional Chinese, Thai and Cantonese language support added.

• Inventory, ESN, carrier/SIM lock, firmware, color, device features, model mapping, OTA, sync and transaction calls now use Cloud 3.0.

New Features

Felica / Japan

• Felica data detection. Detect Felica data using FelicaReader.

• Felica licenses. Implement Felica license support.

Login & Activation

• Single login and station activation flow. Login and station activation now happen in one secure flow.

Device Information

• Device info collection in DFU/Recovery mode. Collect device information without requiring a restore.

• Device repair and crash history. Display device repair and crash history in the Info tab.

• Device and battery manufacture dates. Show device manufacture date and battery manufacture date.

Device Processing & Workflow

• Samsung unbranding. Add Samsung unbranding as a device operation.

• Live iCloud check. Integrate live FMIP/iCloud check into the device connection workflow.

• IMEI verification option. Add IMEI verification option to the connection workflow.

• WiFi profile push for Google Mode. Push WiFi profile when Google Mode is enabled.

• iMac restore support. Add iMac restore support in MacCheck mode.

• Erase certificate preservation. Retain Erased status permanently within a transaction.

• Required fields for manual entry. Add required fields for manual entry.

• Assessment verification data. Pass assessment verification data to mobile in allSyncable.

QuickCheck & Results

• Pass option on device tile. Add Pass option on device tile for QuickCheck in default mode.

• Face ID camera activation. Activate Face ID camera to confirm without an image displayed.

• Grade field in results API. Add grade field and push to device tile and databases.

Label Maker & Printing

• 76x48mm label canvas. Add 76x48mm (7.6cm x 4.8cm) label canvas size.

• Print on device disconnect. Print label on device disconnect as a local print setting.

• Large X marks for wipe fail. Print large X marks on label for wipe fail.

• AUL2 label. New AUL2 label with QR code encoding the LPN instead of IMEI.

Shopfloor

• Configurable error code field. Add configurable error code field to grading questions.

Language Support

• Traditional Chinese and Thai. Add Traditional Chinese and Thai language support.

• Cantonese. Add Cantonese language support.

Improvements

Cloud 3.0 / Node APIs

• Cloud 3.0 inventory SKU. Implement Cloud 3.0 inventory SKU.

• Vendor and invoice info API. Implement Get Vendor/Invoice Info API.

• Cloud 3.0 lookup endpoint. Implement 3.0 Cloud lookup endpoint.

• Cloud 3.0 sync endpoint. Implement 3.0 Cloud sync endpoint.

• ESN-related APIs. Implement all Node ESN-related APIs.

• Apple SIM network and country of origin APIs. Implement Apple SIM network and country of origin APIs.

• Create transaction API. Implement create transaction API.

• Color codes API. Color codes now come from the Cloud 3.0 service.

• iOS firmware API. Implement iOS firmware API.

• Device features API. Implement Node 3.0 device features API.

• Device model mapping and OTA build user assigned API. Implement device model mapping and settings API and OTA build user assigned API.

• Carrier-lock and SIM-lock APIs. Implement carrier-lock and SIM-lock Node APIs.

• Legacy API removal. Older mic threshold, software version and color config APIs have been retired.

• iOS and Android pending color info APIs. Implement iOS and Android pending color info APIs. Older station and tester login endpoints have been retired.

Authentication

• Hardware ID in token generation. Include hardware ID/UUID in token generation.

• User token migration. Migrate Cloud API calls from master token to user token.

Device Processing & Workflow

• Windows OTA process update. Update Windows OTA process.

• Check Apple MDM from operations dropdown. Check Apple MDM from operations dropdown performs a new check.

• EID to required fields. Add EID to required fields.

• Test key for beta OS defect. Add test key to disable beta OS defect.

• Initial defects workflow with Shopfloor. Run initial defects workflow with Shopfloor.

• AT to auto ADB logic for unsupported devices. Revamp AT to auto ADB logic for unsupported devices.

Shopfloor Grading

• Shopfloor grading visibility improvement. Improve font size and spacing in Shopfloor grading.

• Advanced grading panel for cosmetic checks. Add Shopfloor advanced grading panel for cosmetic checks.

• Advanced grading panel updates. Shopfloor advanced grading panel newly requested changes.

• Multi-lingual support for advanced grading panel. Add multi-lingual support for Shopfloor advanced grading panel.

• Real-time grade calculation. Real-time grade calculation in advanced grading panel.

• Bad ESN display for Japan. Display Bad ESN for △ status in Shopfloor defect mapping.

Label Maker & Printing

• Label maker text element handling. Handle new Phonecheck text element in label maker.

• High contrast theme and Zebra printing. High contrast theme no longer affects Zebra printing.

• Japanese translation for label editor. Add Japanese translation for Test Results, Failed Results and Passed Results in label editor.

UI / Transactions / Logs

• Erase and diagnostic status visibility. Show erase and diagnostic status visibility on transaction view.

• Device square size adjustment. Change display/device square size within Phonecheck UI.

• Log sync reliability. Improve log sync reliability and reduce logging.

• API logs clarity. API logs show OEM lcd, OEM battery, etc. instead of OEM parts.

Fixes

Security & Authentication

• Station password logging fix. Station password no longer logged in plaintext at login.

• Wi-Fi and customization password logging fix. Station Wi-Fi and customization passwords no longer written to logs.

• User token refresh fix. 24-hour user token now refreshes before expiry, keeping station authenticated.

• US insurance blacklist API removal. Remove US insurance blacklist API.

Application Stability

• Phonecheck startup reliability. Improve Phonecheck startup reliability and error handling.

• Shopfloor error when features disabled. Fixed error that appeared when Shopfloor features were disabled.

• Custom 1 scan result disappearing. Custom 1 scan result no longer disappears after some time.

Cloud Sync, Licensing & Logs

• Cloud 3.0 sync gaps. Fixed Node 3 Cloud sync gaps.

• Hourly log upload. Upload only last hour and randomise upload time for hourly log uploads.

• Device syslogs upload. Upload device syslogs.

• Duplicate charges fix. Fixed duplicate charges and iOS recorded as license source Other.

• MacCheck erase license charging. MacCheck erase license now charged during erase/restore.

• Inventory SKU fallback. Fallback to old API when Cloud 3.0 returns null for inventory SKU.

Battery Health

• iPhone 6s Plus battery health. Fixed battery health mismatch on iPhone 6s Plus.

• Honor Pad 10 battery health. Fixed Honor Pad 10 showing incorrect battery health on Windows.

• iPad battery health criteria. Fixed iPad battery health criteria being overridden by iPhone settings.

• iPhone 15 battery health. Fixed iPhone 15 battery health showing 100% but reporting FAIL.

• Battery percentage fetching. Battery percentage now fetched before erase.

• Battery capacity retrieval. Battery capacity now retrieved on certain devices.

iCloud / MDM / Profile

• Android MDM false pass with QR bypass. Fixed Android MDM false pass with QR code activation bypass on Mac.

• MDM profile data greyed out. Fixed MDM profile data greyed out despite showing off in IMEI checker.

• False iCloud lock detection. Fixed false iCloud lock detection cleared after erase on Mac.

• Profile checking accuracy. Now checking against what is displayed in profile.

QuickCheck & Testing

• QuickCheck inconsistent results. Fixed QuickCheck inconsistent results across multiple attempts.

• Q-WiFi and Q-Bluetooth failures. Fixed Q-WiFi and Q-Bluetooth failing on iPhone 17 range and iPhone Air.

• Earpiece not working after QuickCheck. Fixed earpiece not working outside Phonecheck after QuickCheck setup and install.

• S Pen Air Command test. Fixed S Pen Air Command test failing to complete.

• Face ID status mismatch. Fixed Face ID status mismatch between device and Cloud log.

Erase / Restore

• SH-02J and SH-04H erase message. Fixed SH-02J and SH-04H showing wrong message after erase success.

• Samsung reconnection during erase. Fixed Samsung unable to reconnect during erase.

• Erase time accuracy. Fixed erase time incorrect on UI and Cloud.

• Phonecheck app installation after restore. Fixed Phonecheck app failing to install after restore on Mac.

• iOS device null make/model. Fixed iOS device showing Null Make/Model and erase stopping.

Device Data Accuracy

• IMEI2 display. Fixed IMEI2 displayed as IMEI.

• EU conformity mark response. Fixed incorrect EU conformity mark response.

• EU conformity mark for iPhone 16 Pro. Fixed incorrect EU conformity mark response for iPhone 16 Pro.

Android / Connectivity

• Device WiFi connection. Fixed device connecting to WiFi when package has no WiFi info.

• SIM warning popup on Android Windows. Fixed SIM warning popup not triggering for Android on Windows.

• Phonecheck installation language. Fixed OS 16+ Google Mode installing Phonecheck in activation language instead of system locale.

• Auto port mapping with Cambrionix ThunderSync5-C16. Fixed auto port mapping not working with Cambrionix ThunderSync5-C16 on Mac.

Printing / Labels

• Zebra ZD410 label cut-off. Fixed Zebra ZD410 2x2 labels cut off.

• Zebra ZD421 printing failure. Fixed Zebra ZD421 printing failing with 89mm x 36mm labels on Mac.

• Zebra and Brother printing inconsistencies. Fixed Zebra and Brother printing inconsistencies on Windows.

• Duplicate Android labels. Fixed duplicate Android labels with results API and label API enabled.

UI

• Field label formatting. Removed colons and bold field labels across desktop UI.

New Features

• OneTouch Workflow Controls. Added session management options including close session functionality and device connection blocking without an active session.
• MDM & Device Security Checks. Integrated Samsung Knox Guard and Android Zero Touch MDM detection for enhanced device security verification.
• Label Size Option. Added a 3" × 2" Jupiter label size for printing flexibility.
• iOS 27 Support. Updated device preparation for iOS 27 compatibility.
• Mac Architecture Selection. Improved Mac build selection based on device architecture for better performance.
• Battery Health Configuration. Added option to choose between device-reported or calculated battery health for Pixel 8a and Android devices.
• Regional Carrier Mapping. Added Samsung Japan carrier and CSC code mapping for accurate device identification.

Improvements

• Erasure Status Messaging. Enhanced status messaging in Erasure Mode for clearer user feedback.
• Label Retry & Fallback. Improved label retry logic with Phonecheck label fallback support.
• Triton Sync Status API. Added API support for Jupiter label retrieval.
• MDM Detection. Improved MDM detection and status reporting accuracy.
• Custom Label Printing. Enhanced custom label printing and AirPods label handling.
• Test Descriptions. Implemented in-app test descriptions with expanded customization options.
• Cambrionix API Detection. Added option to disable Cambrionix API detection in port mapping settings.

Fixes

• MDM Detection Issues. Fixed MDM not being detected, which prevented devices from being erased or restored.
• MDM Status Sync. Resolved discrepancies between local and cloud MDM status reporting.
• Knox Lock Display. Fixed Knox-locked devices incorrectly displaying as KNOX-NA.
• MDM Reporting. Corrected MDM incorrectly reporting as ON when device policy queries failed.
• Cosmetic Grade Overwrite. Fixed mobile app hardware grade overwriting operator-assigned cosmetic grades.
• Erase After Grading. Resolved devices failing to erase after Shopfloor grading when mobile app was reopened.
• Premature Functional Status. Fixed devices being marked Fully Functional without diagnostics or without being tested.
• AirPods Labels. Fixed missing elements on AirPods labels printed from Desk View and corrected battery charge percentage display.
• Custom Label Printing. Fixed Windows custom labels failing to print with 62 × 100 mm canvas size.
• Android Battery Health. Corrected incorrect battery health values printed on labels.
• Device Connectivity. Fixed Windows Erasure Mode requiring repeated device reconnections.
• Device Display. Fixed devices not appearing when Spanish language was selected.
• Port Mapping. Resolved device boxes disappearing after cable removal when port mapping was configured.
• OneTouch Banner. Fixed OneTouch banner remaining visible after switching to non-OneTouch packages.
• Session Management. Fixed port mapping being blocked without an open session and OneTouch tab visibility issues.
• Model Name Display. Fixed model name displaying as null during restore operations.
• Android Unlock. Fixed unlock codes not working for TCL devices.
• Samsung Debranding. Resolved Samsung debranding failures on Desktop 3.13.3d.
• ESN Check. Fixed ESN check being incorrectly skipped for Sharp Aquos R9 devices.
• Battery View Update. Fixed battery health not updating in Battery View mode for iPhone XS.
• Country of Origin. Fixed blank Country of Origin field for Pixel and other Android devices.

New Features

• Samsung Watch support. Test and diagnose Samsung smartwatches.
• Apple Watch Hub. Centralized management for Apple Watch testing.
• Apple Watch Pairing modes. Enhanced pairing options for Apple Watch devices.

New Features

• Architecture-specific Mac support. Added separate builds for Intel and M-Series Macs with improved handling for each architecture.
• Apple Watch validation. Added support for the latest Apple Watch operating system.

Improvements

• Battery health reporting. Improved battery health accuracy across Xiaomi devices, iOS devices, and the desktop app, with better consistency between device settings and PhoneCheck readings.
• Device test accuracy. Enhanced fingerprint test reliability and improved battery health reporting across supported devices.
• Data processing. Desktop now waits for required device data before sending requests, improving reliability.

Fixes

• Battery health display on Xiaomi. Fixed battery health not appearing for Xiaomi devices.
• Fingerprint test on Android. Fixed fingerprint test incorrectly failing on Android devices when the sensor is working properly.

Important for Mac Users

• Manual update required for newer Mac OS. If you have a newer Mac OS version, you must manually download and install the ARM64 build to get these improvements.
• Backward compatibility note. If you need to downgrade to an older Mac OS version, you'll need to install the Intel-based build instead.

New Features

• iOS 27 Compatibility. PhoneCheck now works with iOS 27 Beta.

• iCloud Check Mapping. Added iCloud check data to the IMEI check model.

Improvements

• Battery Health Accuracy. Improved battery health data handling across iOS and Android devices, including better battery prediction and Android 16 reporting.

• Device Security Detection. Enhanced Knox and Knox Guard status detection for more accurate results.

• SIM and Carrier Checks. Improved SimLock analysis and SIM Reader test handling for cellular devices.

Fixes

• Device Connectivity. Fixed mobile devices randomly disconnecting and reconnecting.

• Device Status. Fixed device status incorrectly showing "Preparing" after erase completion.

• Battery Reporting. Corrected iPad battery maximum capacity values, Android 16 battery health reporting, and Pixel 8a showing incorrect 100% battery health.

• Knox Status. Fixed inconsistent Knox Guard status between versions and Knox incorrectly showing as ON when not present.

• Label Printing. Fixed Dymo 550 printing blank second labels.

• Light Sensor Test. Fixed light sensor auto-test results not syncing to the mobile app.

• PCUtility Installation. Resolved Play Store blocking PCUtility app installation.

New Features

• Carrier ESN Enhancements. Expanded carrier-specific actions to support all available carrier ESN check options through IMEI Settings.

• AirPods SDK Integration. Improved AirPods mode initialization with dynamic cloud URL support.

Improvements

• iOS 26 Compatibility. Improved PhoneCheck app installation compatibility for iOS 26 devices.

Fixes

• iOS 26 App Installation. Fixed PhoneCheck app installation failures on iOS 26 iPhone devices.

• Label Printing Interruptions. Resolved label printing interruptions that occurred during iOS device processing.

• Unlocked Carrier Information. Fixed missing unlocked carrier information on printed labels.

• Mac Label Rendering. Fixed custom label elements appearing misaligned, too small, or overlapping on Mac.

• Shopfloor Defect Mapping. Fixed defect mappings not being applied correctly during device processing.

• Fingerprint Sensor Testing. Fixed fingerprint sensor tests not being automatically passed on affected SC-53 series devices.

New Features

• Peninsula Driver support for Mac. You can now print Zebra labels on Mac using Peninsula Drivers.
• Improved One Touch workflow. The One Touch tile now turns green only after the required label is successfully retrieved, with better session handling.

Improvements

• Windows startup stability. Enhanced startup reliability and fixed race conditions.
• Device disconnection handling. Better syslog processing to handle device disconnections and unpairing scenarios.
• Device data validation. Improved OEM color validation, Android data verification, country-of-origin display, and conformity-mark checks.
• Knox security logic. Updated to respect your configured test key settings.

Fixes

• iPhone 14/15 preparation issue. Fixed devices getting stuck in the Preparing state.
• Wi-Fi profile delivery. Wi-Fi profiles are now correctly pushed to iOS devices.
• Label printing interruptions. Resolved iOS label-printing interruptions during device processing.
• Android data verification. Fixed incorrect verification status for non-Samsung Android devices.
• OEM color validation. Fixed colors incorrectly flagged as non-OEM due to name mismatches.
• Country-of-origin display. Removed extra characters from country-of-origin information.
• Conformity checks. Fixed Giteki conformity-check issues for affected regions.
• SIM detection. Improved SIM card detection and fixed premature green overlay display before detection completes.
• iCloud status detection. Now correctly detects iCloud status on devices.
• SIM lock display. Fixed incorrect SIM lock padlock display for invalid device responses.
• Manual entry duplication. Fixed manual entries appearing randomly in multiple transactions.
• Cloud erase status. Correct erase status is now recorded in Cloud when Shopfloor is enabled.

New Features

• 2-Way API Disposition Fields. Added new fields to the Label Editor for better API integration.
• Samsung Unlock Status. Android devices now display unlock status in the UI and on printed labels.
• Improved iOS Preparation. Enhanced device preparation flow for iOS versions below 15.
• Removed Redis Dependency. Application stability improved by removing external Redis requirement.

Improvements

• AirPods Label Colors. Fixed color support for AirPods on labels.
• Android 16 Compatibility. Optimized device handling after erase on Android 16 devices.
• Windows Process Handling. Improved child process management for better stability.

Fixes

• Test Results Workflow. Fixed workflow not triggering when IMEI/Serial validation is configured.
• Erase Stage Progression. Test results now correctly progress to the Erase stage after processing.
• Device Boot Wait Times. Resolved devices stuck on "Erased - Waiting for Boot Up" for extended periods.
• License Expiration. Fixed race condition causing devices to incorrectly show as license expired.
• SKU Display. SKU from Source API now displays correctly after device reconnect.
• Jailbreak Status. iPhone jailbreak status no longer incorrectly shows as N/A.
• Label Alignment. Fixed custom label alignment issues on Windows.
• Marketplace Qualification. Devices with valid ESN now correctly report marketplace qualification status.

New Features

• Cloud 3.0 API Integration. Added support for charge license, master license info, custom SKU handling, and device info endpoints to improve desktop-cloud communication.
• Optional Face ID Testing. Face ID tests can now be made optional and configured via test key for greater flexibility.
• Enhanced Label Support. New label templates, text wrapping, and improved note visibility for better label customization.
• AirPods Diagnostics. Full support for AirPods diagnostics including print, labeling, and erase status handling.
• Android Test Reporting. Currently running Android tests are now reported via syslog for better visibility.

Improvements

• Device Handling. Improved Google Mode battery health prioritization, OEM raw-response handling, and support for additional device-specific workflows.
• Performance & Stability. General performance improvements and fixes to enhance reliability across workflows and stations.
• Printing Workflow. Enhanced print workflow with better label alignment and content handling.

Fixes

• Erase Status Consistency. Fixed issues where erase completed successfully but was recorded incorrectly in cloud or on printed labels.
• Windows & Mac Stability. Resolved phantom device box freezes, ADB degradation on Mac after multiple batches, and OTA crash issues on Windows.
• MDM & Lock Detection. Fixed iPad MDM detection, false Android MDM detection, erase-if-MDM workflow looping, and IMEI restriction conflicts with MDM or iCloud lock.
• Printing & Labels. Fixed Zebra printer issues, missing API label content, custom label alignment problems, and unexpected multiple label printing for failed devices.
• Device Connectivity. Resolved AT mode preparation issues, Trust Device stuck behavior, duplicate port mapping, phantom device tiles, and failed pairing or restore workflows on Mac.
• Carrier & IMEI Data. Corrected carrier lock inconsistencies, Pixel carrier status issues, Japanese ESN mismatches, OPPO IMEI retrieval failures, and SIM-lock status problems.
• Battery & Charging. Fixed incorrect battery health retrieval, false wired charging failures, and iOS charging test failures.
• Cloud Sync. Resolved test results and manual-entry records failing to sync to cloud, and fixed transaction display issues.

New Features

• AirPods Diagnostics Expansion. Extended AirPods testing with deeper workflow integration including print, source, label, and result execution during connection.
• Label Maker Enhancements. Expanded label template capabilities and canvas support for improved printing layouts and enterprise configurations.
• OEM Parts Detection Improvements. Enhanced component source identification for better authenticity tracking.

Improvements

• Device Information Handling. Improved device info endpoints and enhanced data retrieval for better accuracy.
• Workflow Reliability. Delivered extended improvements to device processing reliability and operational consistency across multiple flows.

Fixes

• Charging Test Regression. Fixed iOS devices incorrectly failing charging tests upon connection.
• SIM Lock Detection. Fixed carrier-locked devices incorrectly shown as unlocked when no SIM was present.
• Android MDM Status. Resolved MDM status incorrectly reported as ON due to ADB service readiness issues.
• Pixel Device Lock Data. Fixed missing or incorrect SIM lock and carrier status data due to cache response failure.
• ESN Display. Fixed ESN results in Japanese locale not matching backend response.
• Battery Health Accuracy. Resolved incorrect battery health values from manual retrieval workflows.
• Device Tile Duplication. Fixed duplicate device tile creation and incorrect port mapping from dual-port detection errors.
• Charging Test Stability. Fixed inconsistent charging test failures for iOS devices during connection workflows.
• Erase Workflow State. Fixed devices incorrectly showing erase success while erase was still in progress.
• Shopfloor Workflow Conflict. Fixed erasure triggering when diagnostic mode was enabled.
• QuickCheck Accuracy. Fixed QuickCheck incorrectly passing Wi-Fi, NFC, and Face ID tests when device faults existed.
• Device Trust State. Fixed devices stuck in Trust Device state when connected on Hello screen in AT mode.
• Samsung Z Fold 6 Unbranding. Fixed intermittent failure of unbranding workflow.
• ADB Server Degradation. Fixed Android devices not detected after multiple batches due to ADB server issues.
• Mac Restore Processing. Fixed Mac Restore failing for M2 and above devices.
• Test Results Sync. Fixed test results failing to sync to Cloud.

New Features

• Cosmetics Comments Support. Add notes and grading details directly after cosmetics questions, which are saved to your workflow results and cloud data.
• Collect Data Workflow Customization. New customization option under On Connection workflows for better automation and device intake flexibility.
• Cambrionix Thundersync Auto Mapping. Automatic device mapping support for multi-device management on Windows stations.

Fixes

• Performance Regression. Resolved process accumulation and timeout issues that were causing station slowdowns.
• Google Pixel Erase Reliability. Fixed devices incorrectly reporting successful erase when Repair Mode was enabled.
• Android MDM False Positives. Fixed incorrect MDM status reporting caused by stale notifications and package detection.
• Battery Cycle Count Accuracy. Corrected inaccurate battery cycle count reporting on Windows devices.
• Sharp Aquos Storage Detection. Fixed inaccurate storage capacity reporting for these devices.
• iPad SIM Detection. Corrected iPad models incorrectly reported as eSIM-only despite having physical SIM slots.
• Camera Authenticity. Fixed iPad showing back camera as non-genuine.
• UI Improvements. Removed incorrect "Enable Dev Mode" option on Android devices and restored Close button on Scan LPN screen.

New Features

• Android 16 Battery Detection. Improved battery health reporting for Android 16 devices using Google Mode support.
• Dual-SIM Device Support. Added IMEI2 support in Device Box for better visibility and diagnostics on dual-SIM phones.
• Enhanced MDM Verification. Added IMEI-based verification and improved erase logic for devices with MDM protection.
• eSIM Testing. Test eSIM capability without requiring activation or Wi-Fi connection.
• Expanded Android Compatibility. Added EID reading for more Android brands and improved support for older Android and iOS versions.
• Enhanced Label & Printing. New label sizes, barcode elements, SAR values, and improved Zebra printer support.

Improvements

• Shopfloor Workflow Reliability. Enhanced grading cache handling and improved reliability during disconnections and automated erase flows.
• QuickCheck Performance. Refactored internals to improve diagnostics speed, responsiveness, and maintainability.
• Device Identification. Enhanced serial number handling and improved OEM component authenticity detection.
• MDM & Security Enhancements. Improved MDM status consistency and enhanced device unlock detection logic.

Fixes

• MacBook Restore Stability. Resolved multiple Mac restore failures including firmware extraction and update errors.
• Shopfloor Grading Accuracy. Corrected issues where incorrect grades were assigned based on Shopfloor answers and grading logic.
• MDM Status Consistency. Fixed inconsistent or incorrect MDM status display on Samsung devices and cloud records.
• Android FRP & Unlock Detection. Resolved false FRP detection on Android 16 and incorrect unlock success reporting.
• Battery Health Consistency. Addressed battery health inconsistencies across iPads, Samsung devices, and multi-station environments.
• QuickCheck Diagnostics. Fixed Face ID, Touch ID, charging test, and diagnostics workflow inconsistencies.
• Device Communication. Improved device disconnect handling and Wi-Fi stability during activation workflows.

Troubleshooting

If View Transaction fails to open, restart the Redis Server process from Activity Monitor (Mac) or Task Manager (Windows).

New Features

• QuickCheck Workflow Integration. QuickCheck is now integrated into the connection workflow for seamless mobile diagnostics testing.
• Turkish Language Support. The app now supports Turkish localization for better accessibility.
• OEM Part Detection. Clear identification of non-genuine or unknown components during device analysis.
• Action Button Test Support. Added support for Action Button testing on the latest iOS devices.

Improvements

• QuickCheck Performance. Resolved slow response and delayed test execution issues, improving diagnostics speed and system responsiveness.

Fixes

• Multistage API Processing. Fixed issues with API processing in workflows.
• Battery Health Data. Corrected battery health display inconsistencies across transactions and database.
• Mobile App Integration. Resolved mode detection issues between desktop and mobile app.

New Features

• IMEI & Serial Validation. Device connection now validates IMEI and serial numbers to ensure accurate data processing.
• Instant LPN Popup. License plate number scanning now appears immediately when you connect a device, speeding up your workflow.
• Multi-Stage Processing. Continue testing devices across multiple stages without losing previous test results.
• Enhanced Device Data. Improved detection of device manufacturers and storage capacity for more accurate grading and reporting.

Improvements

• Device Accuracy. Better OEM part detection and storage capacity capture for reliable device information.

Fixes

• MacBook Restore. Fixed "firmware not exists" errors that prevented MacBook restoration.
• Repeated Restore Attempts. Resolved failures when restoring the same device multiple times.
• MDM & IMEI Detection. Fixed inconsistent behavior across different setup workflows.
• AT Mode Display. Storage size now displays correctly in device information for AT mode devices.
• Device Details. Corrected incorrect country information in device integrity details.
• AT Mode Records. Device records now sync properly after AT mode erasures.
• Data Detection. Fixed false "Data Found" alerts on devices with no data.
• Light Sensor Testing. Light sensor tests now pass automatically without manual intervention.
• LPN Erasure. License plate number workflow now works correctly in erasure mode on Mac.
• Memory & Performance. Resolved memory overcapacity issues and Mac freezing during QuickCheck.
• Hub Connectivity. Fixed update issues on stations using specific hub configurations.

New Features

• Australian Blacklist Check. Verify devices against the Australian blacklist directly in your workflow.
• MacBook Restore Support. Restore MacBook devices and handle firmware locks directly through Desktop.
• Enhanced Printing for Mac. Added support for Peninsula drivers on Zebra printers for better Mac compatibility.

Improvements

• OEM & Hardware Detection. Expanded parts verification logic to improve authenticity checks.
• Device Communication. Updated libraries for better device compatibility.
• Label Maker Features. Added new label sizes, text wrapping for notes, and improved defect display options.

Fixes

• Windows Device Disconnection. Resolved frequent disconnection issues during device processing.
• iPhone 15 Restore. Fixed restore operations failing for iPhone 15 devices.
• Windows Restore Reliability. Corrected issues preventing restore operations from completing.
• Samsung Root Detection. Fixed critical issue where Samsung devices were incorrectly flagged as rooted.
• MDM Status Display. Corrected inconsistency between transaction view and device box MDM status.
• iPad Battery Health. Resolved inaccuracies in battery health reporting for certain iPad models.
• Barcode Scanning. Fixed Label1 SKU barcodes not scanning when SKU length exceeded limits.
• IMEI Detection. Fixed IMEI display and detection issues, including incorrect mapping for certain Samsung devices.
• Device Box Refresh. Resolved device box information not updating correctly after processing.
• Restore Status Display. Corrected restore operations incorrectly shown as erase actions.
• Cambrionix Hub Recognition. Restored compatibility with Cambrionix USB hubs after application updates.
• Cloud Sync. Fixed test results failing to update in the cloud after device restore and testing.
• QuickCheck Tests. Fixed QuickCheck functionality for iPads on Windows and improved test consistency.
• Firmware Filters. Restored firmware tab search and filter functionality.

New Features

• Australian Blacklist Check. Verify devices against the Australian blacklist directly in your workflow.
• MacBook Restore & Firmware Lock Support. Restore MacBook devices and handle firmware locks directly through Desktop.
• Enhanced Printer Support for Mac. Added support for Peninsula drivers on Mac, improving compatibility with Zebra printers.

Improvements

• OEM & Hardware Detection. Expanded verification logic to improve hardware authenticity checks.
• Device Communication. Updated libraries to improve device recognition and stability.

Fixes

• Windows Device Disconnection. Resolved frequent disconnection issues affecting device processing.
• iPhone 15 Restore. Fixed restore operations failing for iPhone 15 devices.
• Windows Restore Reliability. Corrected issues preventing restore operations from completing successfully.
• Samsung Root Detection. Fixed critical issue where Samsung devices were incorrectly flagged as rooted.
• MDM Status Consistency. Corrected inconsistencies in MDM status display across screens.
• iPad Battery Health. Resolved inaccuracies in battery health reporting for certain iPad models.
• Barcode Scanning. Fixed label barcode scanning when SKU length exceeded expected limits.
• IMEI Detection. Resolved IMEI display and detection issues, including incorrect mapping for certain Samsung devices.
• Device Box Synchronization. Fixed device box information not refreshing correctly after processing.
• Restore Status Display. Corrected restore operations incorrectly displayed as erase actions.
• Cambrionix Hub Recognition. Restored compatibility with Cambrionix USB hubs after application updates.

New Features

• Google Mode. Prepare Android 16+ devices in under 5 seconds with local customization.
• Device Integrity Check. Verify critical device data to ensure accuracy.
• Samsung Carrier Un-Branding. Remove carrier branding from Samsung devices.
• Google Pixel Carrier Lock Check. Detect carrier lock status on Pixel devices.

Improvements

• Loading Speed. Application now loads 4x faster for a smoother experience.
• User Experience. Enhanced interface and workflow improvements throughout the app.
• Battery Information Display. View battery charge percentage and cycle count directly on the device screen.
• eSIM Indicator. iOS devices now show eSIM status clearly.
• Label Printing. New label sizes and templates added, including Romanian language support.
• AirPods Support. Multiple AirPods can now be processed simultaneously.

Fixes

• Auto Prepare on Samsung. Fixed auto prepare not working on certain Samsung devices.
• Device Reconnection Errors. Resolved "Reconnect Device" errors on restore stations.
• Automatic Preparation. Fixed devices starting preparation automatically after erase.
• SD Card Erase. SD card data now properly erased when device is erased.
• Setup Workflow. Setup and install now trigger correctly without requiring LPN or Custom1 scan.
• Label Generation. Labels now generate correctly after restore plus 2-way API flow.
• Barcode Scanning. Printed barcodes are now scannable.
• Battery Health Display. Fixed battery health being randomly cut off for some devices.
• Carrier Display Consistency. Carrier information now displays consistently across all modes.
• SIM Detection. Physical SIM devices no longer incorrectly show as eSIM-only.
• MDM Status. Fixed MDM column displaying incorrect status information.
• True Tone Test. iOS devices no longer automatically fail True Tone test.
• Cloud Sync. Mobile logs now upload to cloud correctly on sync.
• Device Communication. Improved Samsung Auto ADB access to device menu and onscreen buttons.
• Apple Watch Profile Installation. Fixed profile install pop-up guide getting stuck on device box.
• License Charges. Missing license charges now recorded correctly.

Important Notes

• Source API Configuration. Source API is now set in the Connection workflow under Cloud Customization → Device Workflow.
• Android 16+ Trade-In Mode. Devices running Android 16 or later may experience a slight delay before appearing in the device box when connected.

Fixes

• Apple Watch battery health retrieval. Fixed inconsistent battery health data retrieval for Apple Watch devices.
• Apple Watch connectivity display. Corrected GPS display for GPS + Cellular devices on Apple Watch.
• Apple Watch battery drain test. Fixed incorrect title repopulation when initiating battery drain tests on Apple Watch.
• Apple Watch storage information. Added missing GB information display for Apple Watch.
• Device root status detection. Corrected root status detection for specific Android devices.
• Android unlock codes. Fixed unlock code file download issues preventing successful unlocks.
• Auto-print workflow. Restored auto-print functionality in 2-Way API workflows.
• Device connection workflow. Fixed issue where devices stopped executing workflow steps after restore.
• Android 16 erasure certificates. Corrected certificate removal from cloud for erased Android 16 devices.
• Mobile app cosmetics and grading. Fixed intermittent loading issues for in-app cosmetics and grading on iOS and Android.
• iPhone mute button test. Removed incorrect mute button test for iPhone 15 Pro.
• Device memory display. Corrected memory information display for specific Android devices.

Desktop Version - 3.12.9
Released: November 27, 2025

Improved Workflow & Accuracy

• Data Erasure view added in Desktop 3.0 for clearer reporting.

• New test keys added for Knox and Rooted/jailbreak detection.

• OEM detection improvements for beta iOS 26.0 devices.

• iOS and Android connectivity improved to avoid unintended app/profile removal during reconnections.

• Added “Battery Damage” to the fail list on the device box.

• Configurable DHR link now copyable directly from the device box.

• Manual ESN blacklist checks now display a message popup in Desktop 3.0.

• Android AT mode detection improved on Windows.

• Common support files restored to the correct path.

• Relay now fully integrated and renamed in the Desktop UI.

• Wi-Fi and GPS tests no longer auto-pass when Relay Mode is enabled.

Label Improvements

• Label Maker now handles newly added element values.

• New Zebra 80×30 mm label template added.

• Japanese ESN symbols now larger and better spaced from the carrier name for clarity.

Device & Platform Enhancements

• Improved detection and handling for iOS and Android devices:

  • Better detection of Face ID, Ambient Light Sensor, and battery health.

  • Enhanced True Tone and LCD reporting on iPhones.

  • Android devices now properly report storage, sub-display tests, and app launch status.

  • iWatch and AirPods testing improved to prevent duplicate calls or battery drain issues.

• Added handling for devices stuck in “Sim Manager” or “Retrieving Battery Health.”

• Mac and Windows device detection improved for Brother and Zebra printers.

Shopfloor & Automation

• Improved handling of lower-grade selections and defects workflow.

• Enhanced synchronization between mobile app and Desktop for working status, erase status, and transaction view.

• Pending statuses and defect descriptions now correctly display in cloud reports.

• Fixed issues with FRP detection and restore workflows for Google-locked devices.

Labels & Printing

• Corrected label issues including:

  • Alignment, orientation, and readability of Zebra GK420, ZP505, ZP450, and Dymo labels.

  • Carrier fields no longer overlap on printed labels.

  • Custom labels and cosmetics now display accurately.

  • EID values, test descriptors, and BS 4x2 printing behavior improved.

• Resolved printing degradation after updates across multiple ZEBRA printer models.

iOS & Restore

• Fixed issues where devices would not restore properly or showed incorrect erased status.

• App installation issues on iPads resolved.

• TrueTone tests no longer fail incorrectly on all iOS devices.

• iCloud-locked devices now properly report battery health and test results.

Android Improvements

• Corrected Rooted status, SIM card detection, sub-display tests, and OEM reasons.

• Fixed Android devices skipping erase/print or triggering automation incorrectly.

• SH-02J and Flip 4 devices now erase and test correctly.

• FRP, Carrier Lock, and MDM reporting now accurate.

General Fixes & Usability

• Resolved application freezing, unresponsive UI, and port mapping issues.

• Touch ID tests and ambient light sensor tests now report correctly.

• Improved reliability of workflow continuation after restore, erase, and firmware extraction.

• Color discrepancies, battery percentages, and device box status now consistent.

• Regression bugs fixed: IMEI display, RAM values, defects workflow, and carrier lock status.

• Auto export to XML, firmware path changes, and other Desktop 3.0 beta issues corrected.

‍

‍

Desktop Version - 3.12.8
Released: September 23, 2025
‍

Enhancements

Improved Workflow & Accuracy

• Introducing "Relay Mode" for iOS device processing when the Apple Server is down

• Display IMEI numbers on device boxes during IMEI scans.

• Automatic display of device color for select Sony models.

• Source API payload now prevents sending Scan Custom1/LPN before payload is ready.

• Test descriptions now properly appear in Notes for Pass scenarios.

• Added “Certificate” label template (3×1.5).

• Desktop 3.0 now supports configurable input for required LPN character count.

• Automatic daily cache refresh enabled for improved performance.

• “Kill Phonecheck Process” logic removed in Desktop 3.0 for better stability.

• RAM specifications added for all iPhone 17 models.

• OEM reason now displayed for NOT_GENUINE parts.

• Apple no-WiFi app testing implemented.

• SimLock support added for new iPhone models.

• Shopfloor configuration now validated only at login for improved stability.

Label Improvements

• Label Maker now handles newly added element values.

• Custom labels printing now matches design expectations.
  ‍

Bug Fixes

Device & Platform Improvements

• Improved detection and reporting for iOS and Android devices:

  • Correct battery health reporting (including iPhone 16 Pro).

  • Fixed Ambient Light Sensor and True Tone test reporting.

  • Prevent iWatch Battery Health popups from appearing multiple times.

  • Correct reporting of LCD serial numbers and genuine markings.

  • Fixed issues where Android erasure could not start due to required fields or timeout errors.

• Mac devices now detect iOS recovery mode devices in Tahoe OS.

• Improved handling of iCloud-locked and supervised devices.

• Fixed Rooted status display and removable MDM indications.

Shopfloor & Automation

• Corrected lower-grade selection lock issues in initial workflow.

• Fixed Home Button test triggering on iPads without a Home button.

• External LCD tests added for Android Fold & Flip models.

• Improved handling of ESN checks, auto-erase workflows, and Results API syncing.

Labels & Printing

• Fixed missing or incorrect information on labels, including grades, SKUs, cosmetics, and battery health.

• Multiple-label printing issues and label reprinting errors resolved.

• Desktop now displays correct erased status and FMI flags for iCloud lock.

iOS & Restore

• Fixed issues where devices would not restore, took too long, or showed incorrect erased status.

• App installation issues resolved for iPad 2 iOS 9.3.5 and multiple iOS devices.

• Custom labels now correctly include test results when “Test Results” field is used.

Windows & Mac Fixes

• Battery health now correctly reported on Windows and Mac (avoiding hardcoded labels).

• Corrected MDM status reporting and restored proper workflow handling.

• Fixed device detection, workflow stalls, and ESN/IMEI reporting on Windows.

General Fixes

• UI freezing and manual data entry issues resolved.

• Japanese ESN characters now display correctly.

• Touch ID tests no longer pass if the sensor is broken.

• AirPods mode connection issues resolved.

• Improved reliability of app installation, firmware extraction, and workflow continuation.

‍

Desktop Version - 3.12.7
Released: September 2, 2025

Enhancements

Improved Workflow & Accuracy

• App Test results are now required to ensure complete device reports.

• Clearer warnings when scanning IMEIs and other device identifiers.

• Better handling of license expiration to avoid unexpected interruptions.

• More reliable Advanced OEM detection (optional feature called Phonecheck Parts in Test Plan).

Label Improvements

• Support added for new label sizes.

• Option to remove the battery health “%” symbol.

• Labels now automatically contact the Label API when reprinting.

• Defects box is hidden when there are no defects.

• Improved printing behavior in Shopfloor environments (auto-print when no API is used).

Shopfloor Enhancements

• Option to automatically power off devices after processing.

• Better recording of pending statuses and erased devices.

General Usability

• Public/Shared Support Folder added for all users.

• Updated Cosmetics selection process.

• Automatic logging improved for easier troubleshooting.

• Manual app installation now cleans up old versions first.

Bugs

Device Detection & Data Accuracy

• Improved detection of SIM serials, IMEIs, EIDs, network lock status, and MDM.

• Fixed issues where Android or iOS devices would show incorrect lock, erase, or color information.

• Corrected cases where only partial results would sync to the cloud.

• Fixed issues where devices were not detected after updating (Port Map file moved to Shared/Public Folder).

Labels & Printing

• Fixed missing or incorrect information on labels such as:

  • Grades

  • Cosmetics

  • SKU

  • Device color

  • Lock/unlock icons

• Resolved label formatting issues for Zebra and Dymo printers.

• Restored proper printing behavior for Xiaomi and certain Android models.

• Eliminated multiple-label printing caused by API issues.

iOS & Restore

• Fixed issues where iOS devices:

  • Would not restore

  • Took too long to restore

  • Showed erased status incorrectly

  • Failed app installation on certain models

Android Improvements

• Corrected false Knox detection, SIM warnings on eSIM devices, and rooted-status issues.

• Fixed problems with Android erasure showing as passed even when interrupted.

• Resolved issues with FRP/Google lock and network lock detection.

• Device color, IMEI order, and fingerprint tests all corrected.

Shopfloor & Automation

• Fixed Test Plan names not recording correctly.

• Corrected MDM automation steps during erase/prepare workflows.

• Improved handling of auto-erase and Results API behavior.

General Fixes

• Fixed UI freezing, incorrect characters in Japanese ESN, and issues with manual data entry.

• Touch ID test will no longer pass if the sensor is broken.

• Improved reliability of app installation and firmware extraction steps.

‍

‍

Desktop Version - 3.12.6

Release Date: August 6, 2025
‍

Enhancements

More Accurate Device Detection

• Added Advanced OEM Detection, including a new “Detected Parts” test.

• Validation results are now included in API payloads for better data consistency.

• Introduced a new “Setup” status to make device lifecycle tracking clearer.

• Manual triggering added for Source API and Results API calls.

Improved Workflow & Erasure Handling

• The system now skips generating erasure certificates for iCloud-locked devices to avoid confusion.

• New warning appears when scanning a duplicate LPN to prevent processing errors.

Bug Fixes

Device Data Accuracy

• Multiple fixes for incorrect OEM, IMEI, SIM Reader, or Knox detection on iOS and Android.

• Corrected issues where Android IMEIs were reversed on Samsung S25 and other models.

• Resolved missing IMEI readings on Xiaomi devices.

• Standardized “Unlock Status” values to ensure consistency in reports and API.

Cloud Sync & Reporting

• Fixed cases where only partial diagnostic results uploaded to the cloud.

• Corrected API results showing devices as “Not Erased” when they were fully erased.

• Prevented devices from being erased again if reconnected during the Erase-Setup workflow.

Label Printing Improvements

• Fixed label formatting issues including:

  • Landscape Test Result labels

  • 2-Way API and BS 4×2 label values

  • Cosmetic failures appearing incorrectly as passed

  • MDM status inconsistencies

  • Hardcoded values removed

• Ensured QR activation works properly for Samsung S-Series.

• “Unmapped port” pop-up now auto-dismisses to reduce interruptions.

Battery, Carrier & System Information Fixes

• Fixed Pixel/Samsung battery issue showing 100% with 0 cycles.

• Corrected Samsung carrier field incorrectly displaying Emergency Only/No Service.

• Fixed random devices incorrectly showing 8 GB storage.

Apple Watch & iOS Fixes

• Multiple improvements for Apple Watch including IMEI reading, GPS/Cellular reporting, invoice printing, and app launching.

• Fixed erasure report generation issues when the test showed “Erased: YES”.

Test Template & Internal Logic

• Fixed issues with ambient light sensor, SIM card warnings, 2-Way API values, and internal test template logic.

• Prevented manually failed tests from appearing as passed on labels.

• Fixed false-positive Knox detections.

‍

‍

Phonecheck Desktop v3.12.5

Release Date: July 15, 2025

General Update

iWatch QR Code Setup Update:
The Wi-Fi installation process in iWatch mode now requires scanning a QR code using the Code Scanner from the iOS Control Center.

New Features & Enhancements

• DESK-9988 – Manual Entry: Added the ability to customize the Color dropdown options in Manual Entry.

• DESK-10800 – API Support: Added support for PrintExceptionLabel response when IMEI is not found via the API source.

• DESK-10976 – Label Printing: Introduced option to suppress label print prompt during workflows.

• DESK-11062 – LPN Scans: Added duplicate LPN detection to improve scan accuracy.

• DESK-11119 – iOS Result JSON: Now includes Light Sensor and True Tone test results.

• DESK-11169 – Auto Erase: Devices connected from Home screen will now be erased automatically if configured.

• DESK-11220 – Label Maker: Enhanced labels to display EID as text alongside barcode.

• DESK-11331 – iWatch Enrolment: Added retry logic and failure popup for failed iWatch enrolments.

Bug Fixes

• DESK-10453 – Fixed incorrect functionality icon appearing on some labels.

• DESK-10700 – Resolved issue where Erasure Certificates weren’t showing in the Cloud DB for erased devices.

• DESK-10969 – Addressed issue where packages weren’t applying correctly when switching modes on v3.12.2.

• DESK-11027 – Resolved issue with “BCG-null” being pulled as FCCID.

• DESK-11093 – Fixed random Android app erasure failures.

• DESK-11095 – Resolved iOS device pairing issues where pairing randomly dropped after initial success.

• DESK-11097 – Fixed inconsistency in Apple Watch Source API requests.

• DESK-11124 – Resolved “Reconnect” prompt showing post-activation and trust prompt inconsistencies.

• DESK-11183 – Corrected issue where OEM parts were showing “N/A” in results.

• DESK-11234 – Fixed missing marketplaces (Amazon, BackMarket, Swappa) in 2-Way API request.

• DESK-11235 – Fixed barcode print quality degradation after v3.12.3 update on Windows.

• DESK-11237 – Fixed issue preventing DHR QR code scanning post v3.0 migration.

• DESK-11288 – Resolved iOS Restore flow getting stuck on “Preparing” after updating to v3.12.4.

• DESK-11310 – Addressed OEM status mismatches between 3.12.3 and older versions.

• DESK-11334 – Resolved Face ID defect showing in Cloud but not reflecting on desktop or label.

• DESK-11264 – Ensured test results are immediately reflected on Device Box once synced.

• DESK-11339 – Hotfix applied for label flow issues from v3.12.4bl.

• DESK-10968 – Fixed label not printing in Initial Defects Workflow when MDM is detected.

• DESK-11320 – Resolved AirPods issue where Label API triggered but label didn’t print.

• DESK-11405 – General release bug fixes and stability updates.

• DESK-11423 – Fixed premature Results API call during iWatch supervision erase flow.‍

• DESK-10681 – Fixed Conformity Mark not appearing for Japanese-certified devices.‍

• DESK-10937 & DESK-11362 – Completed speed comparison analysis across versions 3.12.2 to 3.12.5.

‍

‍

‍

Release Notes – Phonecheck Desktop v3.12.4
Release Date: June 12, 2025

Key Updates

• SmartLink Mode Fully Integrated
  The PreCheck module is now available on both macOS and Windows.
  To test: Go to the mode selection screen, choose PreCheck Mode, and connect your devices.

• Shopfloor UI Improvements
  Updates based on client feedback have been implemented for a smoother Shopfloor experience.

• AirPods 2-Way API Integrated
  Compatibility for full AirPods diagnostics data exchange.
  🔔 Note: Requires the upcoming AirPods app update (ETA: July 4, 2025).

Features & Enhancements

• DESK-9783 – AirPods 2-Way API
  Added support for 2-way communication between Phonecheck and the AirPods SDK.

• DESK-10759 – Additional PreCheck Tests
  Introduced more test options in PreCheck mode for broader diagnostics coverage.

• DESK-11062 – Duplicate LPN Scan Detection
  Prevents processing the same LPN multiple times by detecting duplicates.

• DESK-11106 – Shopfloor UI Enhancements
  Visual and usability improvements to the Shopfloor interface.

• DESK-11174 – Earpiece Test in PreCheck
  Added the Earpiece Test to PreCheck for more comprehensive hardware validation.

• DESK-10614 – Sync Mobile Data with Cloud
  Now syncing mobile data info between the device and the Cloud.

• DESK-10846 – Simplified Info Test Workflow
  Use Volume Up/Down buttons to pass/fail info tests, with a confirmation popup before failing.

Bug Fixes

• DESK-10799 – PreCheck: Duplicate Manual Tests
  Manual tests will no longer reappear after device reconnection in the same transaction.

• DESK-10945 – eSIM Erasure on MDM-Locked Devices
  Resolved an issue where eSIMs weren’t erased if MDM was active.

• DESK-10965 – PreCheck Not Detecting Faulty Hardware
  Fixed PreCheck issues with detecting hardware failures.

• DESK-10972 – Knox Detection Bug
  Fixed inconsistency where Knox-enabled devices showed as "Knox OFF."

• DESK-11028 – Label QR Code Missing Color
  Title QR codes on labels now display the device color correctly.

• DESK-11029 – iPad Battery Health Discrepancies
  Resolved mismatches in battery health readings on iPads.

• DESK-11094 – Incorrect Color Display - Galaxy Feel2
  Fixed incorrect device color reporting for Samsung Galaxy Feel2.

• DESK-11098 – ESN Check Hanging
  Resolved issue where ESN status check would get stuck indefinitely.

• DESK-11099 – Manual Entry Devices Missing in Cloud
  Manual entries now properly sync to the Cloud database.

• DESK-11122 – Timestamp Discrepancy - Central Time
  Fixed inconsistent timestamps when set to Central Time zone.

• DESK-11123 – Inconsistent MDM Detection
  Improved stability and reliability of MDM Lock detection.

• DESK-11133 – 57x32mm Sticker Printing Oversized
  Label size rendering fixed for specific print formats.

• DESK-11178 – Color Auto-Populate Issue - S25+
  Corrected color not auto-filling for Samsung SM-S936B.

• DESK-11213 – Unscannable Barcodes - BS4x2 & DP4x2
  Fixed barcode formatting so they are scannable across all supported label types.

• DESK-11219 – Mac - 32x57 Label Not Printing Correctly
  Label printing issues resolved for 32x57 template on macOS.

‍

Release - Desktop v3.12.3
Date: June 12, 2025

New Features / Enhancements

• DESK-10623 – Bypass Logic – Added ability to whitelist/bypass specific MDM defects

• DESK-10702 – Carrier Name Display – Display Japanese ESN (○, X, △) carrier results in Cloud DB and labels

• DESK-10766 – Label Maker – Added “Label1” as a static label option

• DESK-10787 – Label Enhancements – Handled new data element values for labels

• DESK-10800 – API Enhancement – Added support for PrintExceptionLabel if IMEI is not found via API

• DESK-10852 – Results API – Introduced new ErasureStartTime timestamp in payload

Bug Fixes

• DESK-10478 – Fixed IMEI detection issue for HMD Skyline on Mac

• DESK-10612 – Corrected false reporting of iCloud Lock as OFF

• DESK-10757 – Resolved 3 issues related to “Test Results Landscape” label layout

• DESK-10758 – Fixed issue preventing manual device preparation on Windows

• DESK-10760 / DESK-10761 – Addressed Samsung MDM detection issues (e.g., SM-S926U1)

• DESK-10780 – Fixed backend sync issue on Mac (EU Server, “DeviceDisconnect”:null)

• DESK-10801 – Corrected IMEI truncation on Samsung S10e in AT mode

• DESK-10803 – Resolved incorrect Battery Health results on Google Pixel devices

• DESK-10946 – Resolved iOS issue preventing skip of Language screen after 3.12.2 update

• DESK-10966 – Fixed override of Windows local Zebra printer settings

• DESK-10967 – Honor devices with 2025 Android patch now correctly recognized

• DESK-10970 – Resolved issue with Cosmetics data being removed post-erase

• DESK-10979 – Fixed Samsung carrier field showing “Emergency Only / No Service”

• DESK-10981 – Fixed inconsistency in Battery OEM parts result on iOS

• DESK-11035 / DESK-11036 – Label issues resolved (incorrect camera results and language-specific display issues)

• DESK-11072 – Android Rooted status now detected accurately

• DESK-11073 – Prevented German Language setting from interrupting iPhone setup

• DESK-11074 – Corrected Android SIM unlock process

Apple Watch / AirPods Support:

• DESK-10263 / 10264 / 10860 / 10869 / 10743 – iWatch: Supervision, MDM provisioning, auto-erase, Wi-Fi profile, and enrollment improvements

• DESK-9996 – Displayed battery percentage for AirPods Case in Cloud

• DESK-10796 / 10797 – Enhanced grading JSON handling and label printing with null values

Platform & Shopfloor Enhancements:

• DESK-10451 / 10561 / 11075 – Shopfloor and grading logic refactor and fixes

• DESK-10927 – Flag Criteria support added for Shopfloor labels

• DESK-10843 / 10845 – Compatibility testing for macOS Sonoma 14.7.6 and Android 16

Regression & Platform Bugs:

• DESK-8357 – Fixed false “Shutting down” status on Android post-erasure

• DESK-9692 – Resolved missing FCC ID for iPhone SE in cloud

• DESK-10671 – Fixed eSIM status reporting on custom labels

• DESK-10810 – Fixed bug where profile was not removed despite app removal

• DESK-10813 – Resolved password protection failure on Windows

• DESK-10834 – Addressed orientation issues on Windows

• DESK-10943 – Fixed barcode scanning issue on static labels

‍

Phonecheck Desktop – Version 3.12.2

Release Date: May 2025

Key Updates

• Android Battery Health Criteria:
  New battery health thresholds can now be defined separately for Google, Samsung, and other Android devices, allowing tailored evaluations.

• IMEI Fixes:
  Improved IMEI detection for certain Android models, such as HMD Global (e.g., Nokia devices).

• AT Mode Stability:
  Enhanced AT command handling, ensuring more reliable detection and transitions from AT to ADB mode.

• Android Erasure & Reporting:
  Resolved inconsistencies in erasure reporting and label generation for Android devices.

• Apple Watch Improvements:
  Fixed issues related to color detection and IMEI pulling from cellular-enabled Apple Watches.

New Features & Enhancements

• DESK-10764 – Added options in Battery Settings to define separate health criteria for Android by brand.

• DESK-9184 – Local caching of package JSON data on desktop for quicker performance.

• DESK-10603 – Show OEM status as N/A when any parts (current/factory) display N/A.

• DESK-10787 – Improved label maker to support new element values.

Bug Fixes

• DESK-9989 – Samsung Galaxy S20 5G Dual showed incorrect model number.

• DESK-10396 – Brother printer support restored on Mac and Windows.

• DESK-10452 – Resolved device detection issues for iPhones and iPads when they appear in iTunes/Device Manager.

• DESK-10478 – Fixed IMEI pull issue for HMD Skyline devices.

• DESK-10550 – Devices incorrectly marked as OEM Genuine Parts when they had Unknown Parts.

• DESK-10606 – DYMO Turbo 450 label printer now works correctly with Phonecheck.

• DESK-10608 – Fixed mismatch where Pixel devices showed successful erasure on the label but not in the cloud.

• DESK-10689 – Fixed issue where station login was stuck on "Initializing" post-update.

• DESK-10690 – Corrected erasure status reporting for Android devices.

• DESK-10721 – Some iPhones showed OEM parts as N/A—now resolved.

• DESK-10750 – Fixed Apple Watch color not appearing on labels or cloud.

• DESK-10774 – Fixed issue with Android network unlock codes not downloading.

• DESK-10780 – Data now syncing properly with EU backend servers.

• DESK-10798 – Resolved AT Mode detection failure for Samsung S9 and Note 9 series.

• DESK-10855 – IMEI now properly pulled for cellular Apple Watch models.

‍

Desktop 3.12.1 – Release Notes

‍

New Features & Enhancements

• DESK-8581 – Added support for Rollo printer.

• DESK-10302 – Apple Watch: Generate custom SKU codes.

• DESK-10456 – Added support for Zebra ZT411 printer.

• DESK-10457 – iOS: Added support for Custom Prepare Setup (Activation Skip).

• DESK-10458 – Android: Support SIM removal test for REVVL Tab TMRV5GTB when enabled.

• DESK-10465 – iOS: E-SIM-only devices will auto-fail for international clients when enabling eSIM only test key.

• DESK-10598 – Android: Detect rooted device status.

• DESK-10613 – Device Square now retains elapsed Restore/Erase time until activation.
  ‍

Bug Fixes

• ‍DESK-10684 – Zebra ET56: Corrected battery SOH reporting.‍

• DESK-9602 – iPads not prompting Trust after restart or reconnect.

• DESK-10693 – Fixed printing issue when switching from German to English language.

• DESK-9984 – Auto-Erase not triggering in Test Results workflow.

• DESK-9992 – App freezes on initialization screen.

• DESK-10192 – Android SH-52D unable to start erase.

• DESK-10232 – Samsung Auto ADB delays 10+ minutes when SIM is inserted.

• DESK-10303 – Poor print quality with Custom 2x1 label.

• DESK-10304 – iOS battery health not read consistently at first connection.

• DESK-10325 – Rollo printer: Poor print quality via Windows.

• DESK-10352 – SKU info not retrieved from Source API.

• DESK-10376 – Battery health initially shows incorrect values.

• DESK-10395 – Inconsistent battery health data via API.

• DESK-10399 – Android unlock codes not working when uploaded.

• DESK-10452 – iPads/iPhones not detected, despite visibility in iTunes.

• DESK-10522 – Android device box disappears after erasure.

• DESK-10523 – OnePlus 9 Pro: Alert slider test not working.

• DESK-10588 – UI issue on SIM/SD warning message screen.

• DESK-10607 – Rooted Android device not correctly detected.

• DESK-10609 – iPhone 16 models missing RAM info.

• DESK-10611 – Erased devices not generating Erasure Certificate.

• DESK-10625 – TSC TE310 printer: Barcode scanning fails after update.

• DESK-10626 – AirPods: DHR QR Code redirects to the wrong page.

• DESK-10647 – Mac app causes RAM spikes and freezes after extended use.

• DESK-10676 – Apple Watch: Serial number shown as IMEI on cellular models.

• DESK-10680 – Charging test disappears when syncing test results.

• DESK-10692 – Galaxy S24 Ultra shows IMEI2 instead of IMEI.

• DESK-10709 – Galaxy S24 FE: Splash screen changes from T-Mobile to Verizon.

‍

Version 3.12.0

iWatch diagnostics are now available on Windows.
This release introduces full support for iWatch diagnostics on Windows, along with various feature enhancements and important bug fixes to improve label printing, test syncing, and error detection across devices.

New Features & Enhancements

iWatch for Windows

• DESK-10496 – Implemented iWatch diagnostics on Windows.

• DESK-9675 – Enabled license support for iWatch.

• DESK-9260 – Support for initiating iWatch diagnostics.

• DESK-9261 – iWatch can read paired device data and sync with the connected mobile.

• DESK-9470 – Implemented reading iWatch results from the iPhone.

• DESK-9997 – iWatch color and region data implementation.

Device Testing & Syncing

• DESK-10124 – Battery Drain Test results will not sync unless test is completed.

• DESK-10197 – New detection added for “Panic Full” logs.

• DESK-10315 – Introduced a Charging Test for both iOS and Android.

• DESK-10329 – For Wingtech REVVL Tab (TMRV5GTB), added L/R stereo speaker testing.

UI/UX & Functional Enhancements

• DESK-10193 – Warning messages now trigger immediately on device connection.

• DESK-10349 – AirPods app installs only if "Download App" is selected at login.

• DESK-10384 – For Android, if eSIM is detected but not erased, a message displays on the tile.

• DESK-10382 – Labels now show invoice and vendor details.

• DESK-10586 – AirPods SDK customization updates are now sent within the same transaction.

Bug Fixes

• DESK-9025 – Fixed "Prepare Device Failed" error on iPad 10.2" 7th Gen (Mac build 3.9.5).

• DESK-9703 – eSIM not detected on iPad Air 11" (M2) is now resolved.

• DESK-9782 – Printing delays on Dymo Twin Turbo resolved (3.10.3–3.10.4).

• DESK-10109 – Removed auto-save behavior when printing to PDF.

• DESK-10196 – Fixed issue where firmware files were removed automatically from folder.

• DESK-10306 – Resolved “Activation failed” message on iPod Touch devices.

• DESK-10375 – Devices no longer show as Pending in the Cloud after being tested.

• DESK-10394 – Fixed issue where cosmetic data did not print on labels.

• DESK-10450 – Cloud lookup no longer overwrites vendor/invoice details from station settings.

• DESK-10519 – Battery Health data now displays correctly for Google Pixel devices.

• DESK-10520 – Fixed bug where custom labels did not print via DYMO 450.

• DESK-10521 – Corrected RAM display for iPhone 15 Pro (now shows 8GB instead of 6GB).

• DESK-10524 – Resolved extra side margins issue when printing custom 57x32 labels.

• DESK-10577 – Device Lock status now displays correctly on the DHR report.

‍

Version 3.11.6

This hotfix release introduces new enhancements focused on security, label customization, and iWatch support, along with several important bug fixes to stabilize performance and improve accuracy in device reporting.

Enhancements

• DESK-9818 – New Label Canvas Size: Added support for a new 2.5 x 2.5" canvas size in the Label Maker.

• DESK-9867 – Password Protection Options: Introduced password protection for sensitive actions including New Transaction, Edit Transaction, and Update Vendor Info.

• DESK-9953 – iWatch 2-Way API Compatibility: Improved API integration to ensure bi-directional communication with Apple Watch during processing.

• DESK-9983 – Conditional Image Capture for Grading: Added the ability to capture and save images of devices when specific grades are selected.

• DESK-10184 – Log Export Improvement: Exporting logs from the Device UI now also includes PC utility logs for better diagnostics.

• DESK-10415 – iWatch IMEI Capture: Enabled IMEI fetching for supported Apple Watch models.

Bug Fixes

• DESK-10114 – Auto-Print Not Working: Resolved an issue where Auto-Print failed to trigger on Windows stations.

• DESK-10176 – Locked Android Padlock Display: Fixed display issue where locked Android devices incorrectly showed a green (unlocked) padlock.

• DESK-10252 – iPad MDM Detection: Fixed bug where MDM was not being detected on certain iPad devices.

• DESK-10326 – Missing Grading Answers in API Payload: Addressed an issue with Shopfloor and 2-Way Results API where grading answers were omitted from the payload.

• DESK-10327 – MDM Status Fluctuation: Resolved an issue where iPads initially showed MDM “ON”, but reconnecting displayed “OFF”.

• DESK-10393 – Dymo Twin Turbo Printing: Fixed a compatibility issue preventing printing on Dymo LabelWriter Twin Turbo devices on Windows 3.11.4.

• DESK-10398 – Xiaomi Battery Health Accuracy: Corrected an issue where Xiaomi devices showed inaccurate battery health values.

• DESK-10424 – Tester Name Not Printing: Fixed label printing issue where Tester Name was not appearing during AirPod testing.

• DESK-10454 – QR Code Missing Info: Fixed problem with Title QR Code missing key information on selected elements.

• DESK-10464 – ESN Check Failing: Resolved issue where ESN checks could not be performed on Cellular iPads in version 3.11.5.

‍

Version 3.11.5

We're excited to introduce Desktop 3.11.5, featuring Shopfloor improvements, UI enhancements, and critical bug fixes to optimize workflow and device processing.

New Features

• DESK-10231 - Shopfloor Grading Prompt: Implemented a grading prompt within Data Verification workflows in Shopfloor.

• DESK-10201 - Warehouse Display in Desktop View: Added a Warehouse field in the Desktop UI, allowing users to see which warehouse the station is assigned to.

• DESK-10186 - Sharp Device Color Implementation: Added support for Sharp device colors to improve accuracy in device identification.

• DESK-10147 - Label Maker - 4x1 Label Support: Added support for new 4x1 label canvas size for label printing.

• DESK-10099 - Apple Watch Battery Drain Test: Enabled iWatch battery info requests via iPhone during Battery Drain Tests.

• DESK-10043 - Samsung A40 Battery Health Fix: Corrected Battery Health (BH) readings for Samsung A40 devices.

• DESK-9953 - Apple Watch 2-Way API Compatibility: Improved 2-way API compatibility for Apple Watch integration.

• DESK-9689 - Custom Branding on UI: Added ability for clients to replace the Phonecheck logo with their own branding within the UI.

• DESK-10182 - Apple Watch Battery Data: Apple Watch devices now fetch and display Battery Health and Cycle Count.

Bug Fixes

• DESK-10392 - iOS App Login Issue: Fixed issue where the iOS app opened to a login code instead of the expected screen on version 3.11.4.

• DESK-10373 - Results API Discrepancies: Resolved inconsistencies between Phonecheck1 and Phonecheck3 in the Results API.

• DESK-10362 - Samsung Auto Prepare Slowdown: Addressed performance slowdown for Samsung Auto Prepare when devices were set up with USB debugging.

• DESK-10297 - Redmi 9 Premium Model Number Issue: Corrected incorrect model number display for Redmi 9 Premium Dual.

• DESK-10254 - Device Box Overwriting Issue: Fixed bug where device box (port 2) data was overwritten when a device was connected to port 12.

• DESK-10235 - Samsung Auto ADB Failure: Resolved “Preparing Failed, Reconnect” message issue when using Samsung Auto ADB.

• DESK-10106 - LG Devices Stuck on IMEI Collection: Fixed issue where LG devices got stuck at "IMEI data collected".

• DESK-10107 - Nokia G11 Model Name Fix: Corrected issue where the model name appeared in the model number field for Nokia G11 devices.

• DESK-10069 - Samsung S22 EID Capture Issue: Fixed bug preventing EID data from being captured on Samsung S22 devices.

• DESK-10068 - Xiaomi Admin Permission Erasure Issue (Mac): Addressed issue where Xiaomi devices on the Admin Permission screen appeared as erased in Phonecheck.

• DESK-10064 - Windows Result API Sync Issue: Fixed issue where data was not syncing properly via the Results API on Windows.

• DESK-10063 - Brother TD-4000 Printing Issue: Resolved issue preventing the Brother TD-4000 from printing labels correctly.

• DESK-9742 - iOS Apps Not Auto-Opening (iOS 17 and Below): Fixed issue where apps did not auto-open for iOS versions below 17, and corrected Firmware tab UI glitches.

• DESK-10308 - Apple Watch Series 10 Display Fix: Corrected size display issue where the larger Apple Watch Series 10 appeared as 45mm instead of 46mm.

‍

Version 3.11.4

We're excited to introduce Desktop 3.11.4, featuring enhancements to performance, UI improvements, and critical bug fixes to optimize workflow and device processing.

New Features

• DESK-10198 - Improved Login Error Messaging: Enhanced error messages for login failures to provide clearer troubleshooting steps.

• DESK-10233 - Manual Entry Storage Update: Added 4GB as a selectable storage option in Manual Entry for more accurate device specifications.

Bug Fixes

• DESK-9108 - AT Mode Erasure Issue: Fixed issue where pin-locked devices were not failing the erasure process as expected.

• DESK-9158 - iPhone 16 Pro Battery Health Message: Resolved incorrect "Manual Battery Health Retrieval" message on iPhone 16 Pro.

• DESK-9782 - Dymo Twin Turbo Printing Lag: Improved printing speed for Dymo Twin Turbo on versions 3.10.3 and 3.10.4.

• DESK-9892 - AirPods Bulk Printing Issue: Fixed issue where bulk print option did not generate AirPods labels correctly.

• DESK-9990 - Samsung S22/S23 Pairing Failed: Resolved pairing failure issue for Samsung S22 and S23 on Windows 3.0.

• DESK-10175 - WiFi iPads Unlock Status Issue: WiFi-only iPads no longer require an unlock status when “Unlock Status” is enabled in required fields.

• DESK-10174 - Face ID Change Result Not Displaying: Fixed issue where Face ID change results did not appear correctly in the app.

• DESK-10196 - Firmware Auto-Removal on Windows: Resolved issue where firmware files were being removed automatically from the firmware folder.

• DESK-10210 - IMEI Matrix Code Not Printing: Fixed an issue where the IMEI Matrix Code 2 element failed to print on labels or PDF previews.

• DESK-9743 - OTA Issues on Windows 11: Addressed scripting problems affecting OTA updates on Windows 11.

• DESK-9955 - Battery Drain Test Edge Cases: Fixed inconsistencies in Battery Drain Test results across different devices.

• DESK-10050 - AirPods Printing Issue: Resolved printing issues specific to AirPods.

• DESK-10185 - Incorrect RAM Display: Fixed My Phone Hammer Energy 2 devices showing incorrect RAM values.

• DESK-10200 - Android Erasure Stuck on "Erasing": Fixed issue where Android devices displayed an “Erasing” screen but were not actually wiping.

• DESK-10234 - iOS "Prepare Failed" Issue: Resolved an issue where iOS devices displayed "Prepare Failed" unexpectedly.

• DESK-10253 - MDM Devices Stuck in Preparation: Fixed issue where devices with MDM would not auto-erase, despite "Erase if iOS MDM" being enabled in the workflow.

‍

‍

Version 3.11.3

We're excited to introduce Desktop 3.11.3, featuring significant enhancements, feature refinements, and critical bug fixes to improve device processing and overall workflow efficiency.

New Features

• DESK-10066 - Results API Enhancement: Ensures the Results API is triggered even if a device is only erased on connection and not tested.

• DESK-8934 - Cosmetics List in Manual Entry: Integrated Cosmetics List into the Cosmetics field within Manual Entry for improved usability.

• DESK-8948 - Barcode and Label Rotation Fixes: Improved handling of rotated barcodes and other label elements for better printing accuracy.

• DESK-9060 - UI Enhancements: General UI improvements for a smoother user experience.

• DESK-7240 - Marketplace Compatibility: Implemented marketplace eligibility checks (Swappa, Back Market, and Amazon Renewed).

• DESK-9575 - OEM Enhancement: Added option to "Ignore N/A status for OEM" - enabled by default

• DESK-8333 - Process Optimization: Ensures previous versions (1.0 and 2.0) are terminated when Desktop 3.0 is running.

• DESK-10146 - MDM Installation Improvement: Allows the Phonecheck app to install on iOS devices even if MDM is enabled on the home screen.

Bug Fixes

• DESK-10054 - Custom Label Printing Issue: Fixed an issue where custom label printing failed after updating to 3.11.1a on Windows.

• DESK-9856 - OEM Parts Status Discrepancy: Resolved inconsistencies in OEM part status reporting.

• DESK-10145 - OEM Board & LCD Status on iOS: Fixed issue where iOS devices displayed OEM Main Board and LCD as "N/A."

• DESK-9942 - Samsung Galaxy S20+ App Installation Issue: Addressed issue where the device failed to download and install the Phonecheck app, showing "App Install Failed."

• DESK-10138 - Logs Export Enhancement: Ensures archived folders are included when exporting logs for troubleshooting.

• DESK-10176 - Android Padlock: Locked Android devices are showing a green padlock‍

‍

‍

Version 3.11.2a

We're excited to introduce Desktop 3.11.2a, a minor fix for Cloud Lookup was introduced from the original 3.11.2 version

New Features

DESK-9930 - LiDAR Serial Number & Calibration Mode: Added functionality to record LiDAR serial numbers and force calibration mode on supported devices.
DESK-9899 - Manual Entry Deletion: Users can now delete manual entries within Desktop 3.0.
DESK-9784 - New Transaction Checkbox at Login: Added an option to start a new transaction directly from the login screen.
DESK-9773 - SIM Card Warning Update: Removed unnecessary SIM warning for Samsung devices in AT Mode when a SIM is inserted.
DESK-9702 - iOS RAM Details: Added RAM details for iOS devices in device information.
DESK-9900 - Workflow Optimization: Devices will no longer enter preparation mode if no actions are selected in the workflow.
DESK-8646 - Samsung ADB Auto-Prepare: Implemented automatic preparation for Samsung devices using ADB connection.
DESK-10047 - Grading UI Enhancements: Updated UI for grading and applied multiple visual improvements.

Bug Fixes

DESK-10048 - IMEI2 Missing in Cloud DB: Resolved issue where devices were not saving their IMEI2 data in the cloud database.
DESK-10046 - LCD Status Issue: Fixed issue where devices were incorrectly showing LCD as N/A instead of Genuine.
DESK-10064 - Windows 3.0 - Result API Sync Issue: Fixed an issue where data was not syncing correctly using the Result API.
‍DESK-10114 - Windows 3.0 - Auto-Print Not Working: Resolved an issue where Auto-Print was not functioning on stations.
‍DESK-10115 - Printing Issues from Cloud Lookup & Transaction History: Fixed an issue where users faced difficulties printing from Cloud Lookup and Transaction History.
DESK-9991 - SIM Unlock Process Stalling: Addressed issue where devices stalled at the SIM unlock step without pressing the unlock button automatically.
DESK-9986 - Incorrect Unlock Comments: Fixed issue where the comment section displayed “Unlock failed” incorrectly.
DESK-9985 - Cloud Lookup Printing Issues: Resolved issue where certain devices could not be printed using Cloud Lookup
DESK-9966 - Samsung Galaxy S24 Ultra IMEI2 Display: Fixed IMEI2 display issue for Samsung Galaxy S24 Ultra.
DESK-9889 - Transaction View Limitation: Addressed issue where the "View Transaction" feature only allowed export and search for 100 devices.
DESK-9888 - Device Lock Status on Labels: Fixed issue where iOS devices displayed "Device Lock: N/A" on labels and in the cloud database.
DESK-9855 - OEM LCD Identification: Corrected issue where devices with genuine LCDs were incorrectly identified as non-genuine.
DESK-9770 - Samsung A11 Erasure Issue: Fixed problem where Samsung A11 (SM-A115A) in AT Mode showed as erasing but never completed the process.
DESK-9767 - Brother Printer Label Workflow: Resolved Brother printer compatibility issue when setting label workflows.
DESK-9704 - Auto-Open App Issues: Fixed issue where the Auto-Open App function did not work on certain random devices.
DESK-9701 - Brother Printer Label Margins (Windows): Fixed issue where 2.4 x 3.9 labels did not fill information correctly to margins on Windows-only devices.
DESK-8617 - iCloud Lock Defect Disappearing: Fixed issue where iCloud-locked devices would lose their lock status when reconnected to the same transaction after a power cycle.

Thank you for choosing Phonecheck! If you have any questions or need assistance, our team is here to help.

‍

Version 3.11.1

We’re excited to share the release of Desktop 3.11.1, featuring enhanced functionality and critical bug fixes to improve your experience!

New Features

DESK-9934 - High-Frequency Audio for AirPods Diagnostics: Default audio replaced with high-frequency music for enhanced testing.
DESK-9948 - AirPods Diagnostics Workflow: Failing manual audio and recording quality tests now fails all tests for the respective earbud and proceeds to the next.
DESK-9697 - Manual Audio Quality Test: Introduced manual audio quality recording test for AirPods diagnostics.
DESK-9924 - Audio Retesting: Implemented functionality to retest audio during diagnostics.
DESK-9192 - Transaction Management: Added the ability to move transactions within Desktop 3.0.
DESK-9266 - Shopfloor UI Enhancements: Updated the Shopfloor UI to address reported usability issues.
DESK-9347 - Country of Origin Copying: Enabled the ability to copy the "Country of Origin" field.
DESK-9612 - iCloud Activation Messaging: Improved messaging when device activation fails due to iCloud lock.
DESK-9678 - Custom Fields Color Support: Added “Color” as a customizable field.
DESK-9688 - TracFone/Straight Talk Support: Implemented support for TracFone and Straight Talk devices.
DESK-9785 - Automation Delay: Added automation delay to improve testing consistency for ZFlip devices.
DESK-9832 - A4 Certificate Support: Enabled A4 certificates in the Label Maker feature.
DESK-9932 - AirPods Mode Alert: Added a popup warning for users on macOS versions below Sonoma when AirPods Mode is selected.

Bug Fixes

DESK-8788 - Grade Display for Android Devices: Resolved grade values not appearing for manually selected grades in the same transaction.
DESK-8819 - SIM Lock Check: Fixed an issue where SIM lock was checked manually/automatically for non-IMEI devices, with responses not fetched on reconnection.
DESK-9625 - LPN and Custom1 Data Entry: Fixed issues with required field prompts and print triggers when LPN and Custom1 data were added.
DESK-9629 - Custom Label Dates: Corrected incorrect date formats on custom labels.
DESK-9632 - Battery Health Percentage: Resolved battery health not showing 100% on the device box for Windows.
DESK-9717 - MDM iOS Device Stuck Issues: Fixed devices getting stuck on “Trust this Device” or showing “Error: Prepare Failed.”
DESK-9723 - Recovery Mode Issues: Addressed devices failing to restore and exiting recovery mode prematurely.
DESK-9846 - Battery Drain Test Results: Corrected Apple battery drain test results showing as 0% or 5%.
DESK-9857 - Unresponsive Print Icon: Fixed unresponsive print icon for random manual entries.
DESK-9858 - Legacy iOS Device Issues: Addressed legacy iOS devices stopping at the preparation stage.
DESK-9898 - iCloud Status Display: Corrected incorrect iCloud status in the Device Square.
DESK-9905 - Erase Status on Labels: Fixed an issue where successfully erased devices showed "NO" for erase status on labels.
DESK-9931 - Print and Erase Customization: Resolved print and erase issues when data sharing customizations were enabled.
DESK-9943 - Performance Optimization: Improved speed for "Trust" and "Prepare" stages.
DESK-9945 - AirPods Invalid Values: Enhanced 3.0 SDK to handle null and invalid values during AirPods diagnostics.
DESK-9964 - Unlock on Docomo Devices: Fixed unlock functionality for Docomo devices.
DESK-9819 - AirPods Beta Testing Bugs: Addressed issues identified during AirPods beta testing.
DESK-9876 - AirPods Diagnostics UI/Functionality: Fixed UI and functional issues in manual recording quality tests.
DESK-9923 - AirPods Volume Adjustment: Resolved a bug requiring users to manually increase system volume during diagnostics.

Thank you for using Phonecheck! If you have any questions or need further support, please don't hesitate to reach out to our team.

‍

Version 3.11.0

We're thrilled to announce the release of Desktop 3.11.0, packed with new features and critical bug fixes!

New Features

DESK-8622 - Auto WiFi Disconnect: Fixed auto WiFi disconnect for iOS devices upon test results when enabled.
DESK-9066 - Dependency Version Check: Implemented a comprehensive dependency versions check for better compatibility
DESK-9075 - Label Styling Enhancement: Improved label maker functionality to support bold and all caps styling for Cosmetic, Passed, Failed, Pending, and Defect Box elements.
DESK-9350 - Enhanced Label Data Erasure: Added additional data erasure elements to custom labels for enhanced tracking.

Bug Fixes

DESK-8604 - IMEI Visibility Issue: Resolved intermittent issues with TCL and Samsung Note 10 devices not displaying IMEI on the device but appearing correctly in the transaction view.
DESK-8650 - DEP MDM Detection: Fixed an issue where DEP devices were not identified as MDM-enabled.
DESK-8888 - Japanese UI Display: Corrected UI issues where the OTA popup wasn’t displayed properly in Japanese.
DESK-8911 - Initialization Delay: Reduced application initialization time during login.
DESK-9024 - OEM Info Missing: Restored missing OEM information in Phonecheck and cloud databases.
DESK-9069 - Android Connection Issue: Fixed an issue where Android devices connected but did not appear in the Phonecheck App. Restarting the ADB server at startup resolves this.
DESK-9537 - Battery Drain Results Sync: Fixed syncing issues for battery drain test results.
DESK-9553 - OPPO A77 Detection: Ensured Phonecheck detects OPPO A77 devices correctly.
DESK-9554 - iPad Color and Carrier Data: Restored missing color and carrier information for iPads.
DESK-9573 - WiFi Disconnect Issue: Resolved devices disconnecting from WiFi and forgetting WiFi details during processing.
DESK-9580 - Android OS Display: Fixed an issue where the Android OS version was not displayed in the device box.
DESK-9605 - Custom Trigger Workflow: Fixed printing triggers occurring at bootup instead of after erase completion.
DESK-9607 - Xiaomi Serial Numbers: Corrected incorrect serial numbers displayed for Xiaomi devices.
DESK-9613 - iCloud Detection: Fixed an issue where iCloud was not detected on devices.
DESK-9631 - Empty Cosmetics Issue: Resolved blank and empty cosmetic keys showing on desktop for multi-choice cosmetic types.
DESK-9671 - iOS Color Mismatch: Fixed discrepancies where the device color was displayed in the cloud but not on the desktop app.
DESK-9672 - Data Validation Post-Erase: Addressed false data detection on devices erased through Phonecheck.
DESK-9694 - Cosmetics Label Discrepancies: Resolved mismatches in cosmetics results on labels between the device box and view.
DESK-9695 - MDM Customization Defect: Fixed MDM-related issues causing print failures and devices not powering off post-erase.
DESK-9722 - Grade Display Issue: Ensured grades display correctly when reconnecting devices in the same transaction.
DESK-9724 - SIM Serial Column Values: Fixed incorrect values (1, 2, or 3) showing in the SIM Serial column on Windows.
DESK-9746 - Battery Health Reporting: Resolved inaccurate battery health percentages during data verification in connection workflows.
DESK-9751 - XML Export Issue: Corrected "DeviceLock" status in XML exports to show "OFF" or "On" instead of "NA"
DESK-9752 - Android Battery Health Update: Addressed issues with Android battery health percentages not updating correctly.
DESK-9753 - A4 Certificate Results: Fixed an issue where manually passed tests showed as failed on A4 certificates.
DESK-9771 - FRP Detection in AT Mode: Corrected FRP status inconsistencies in AT Mode.
DESK-9776 - Log Folder Size: Optimized logs folder to prevent excessive storage usage on Windows.
DESK-9847 - Samsung Battery Reading: Resolved inaccurate battery readings for certain Samsung devices.

Thank you for choosing Phonecheck! If you have questions or need support, please reach out to our team.

‍

Version 3.10.4

We’re excited to share the latest updates and improvements in this release!

New Features

DESK-9608 - Label Maker Template Update: Added a new label template option, 62mm x 52mm.
DESK-9614 - iOS SIM Serial Retrieval: Desktop 3.0 now supports retrieving SIM Serial numbers for iOS devices.

Bug Fixes

DESK-9237 - Zebra Printer Label Clarity: Resolved issues with unclear label printing on Zebra ZP 450 and LP 2844 printers.
DESK-9272 - Dymo Twin Turbo Printing: Fixed an issue preventing printing with the Dymo Twin Turbo on Windows 3.9.9.
DESK-9421 - Missing IMEI2 in Cloud DB: Addressed missing IMEI2 values for Android devices in the cloud database.
DESK-9455 - Samsung EID Retrieval: Fixed issues where EID values were not being pulled for some Samsung devices.
DESK-9556 - Samsung AT Mode Detection: Ensured Samsung AT Mode devices are properly detected when connected to Desktop 3.0.
DESK-9570 - iOS App Performance: Improved iOS processing speed and resolved issues where the app would unexpectedly close.
DESK-9571 - Android Color Detection: Fixed missing color information for Android devices during processing.
DESK-9574 - Android CSC Code Printing: Resolved issues where Android devices printed the CSC code instead of the country of origin.
DESK-9579 - Mac Label Printing: Fixed template mismatches when printing labels on the Mac 3.0 branch after updating to 3.10.x.
DESK-9603 - German Language Printing: Resolved printing issues when the computer’s language was set to German.
DESK-9604 - Android EID Barcode Generation: Fixed issues where EID barcodes were not generated for Android devices on labels.
DESK-9606 - OS Version Missing on Labels: Resolved issues where reprinted labels on Windows 3.0 omitted the OS version.
DESK-9611 - SIM Serial Column Values: Fixed incorrect SIM Serial column values showing as 1, 2, or 3.
DESK-9642 - GetAllDevices API (EU): Addressed an issue where the API provided a null response for the deviceDisconnect field in the EU region
DESK-9621 - Erase Triggering Issue: Fixed a regression bug where erasure didn’t trigger after entering the required data.
DESK-9670 - Zebra ZD421 Printing on Windows: Resolved printing issues with the Zebra ZD421 Printer after updating to 3.10.3.
DESK-9707 - Android Unlock Stuck: Fixed an issue where the Android Unlock process got stuck at "Performing Network Unlock."
DESK-9674 - Cosmetics Alphabetical Order: Ensured selected cosmetics are displayed in alphabetical order on the SKU.
DESK-9618 - SKU Code Printing Reliability: Fixed unreliable SKU code printing on the first attempt.
DESK-9673 - Result Workflow and Device Erasure: Addressed an issue where defective devices were erroneously erased when only working devices should be processed.
DESK-9709 - Auto Print Generation: Resolved an issue where auto print wasn’t being generated in the Test Results Workflow.

Thank you for using Phonecheck! If you have any questions or need assistance, please reach out to our support team.

‍

Version 3.10.3

We’re excited to share the latest updates and improvements in this release!

New Features

DESK-9036 - Printer Support for Jadens JD-168: Added support for the Jadens JD-168 printer in Desktop 3.0.
DESK-9056 - Disable Test Results by Test Plan: Introduced the ability to disable test results for Device Lock & MDM based on test plans.
DESK-9100 - 32-Bit App Test Key Mapping: Mapped test keys for the legacy 32-bit application.
DESK-9225 - Inventory SKU Configuration Update: Improved SKU Code generation to include less information when configured.
DESK-9238 - Connection Workflow Update: Updated behavior so that when ‘Setup & Install App’ is not enabled, the 100% Working field remains blank.
DESK-9255 - Samsung ZFlip 4 Duos Testing: Enabled testing for the secondary screen of the Samsung ZFlip 4 Duos.
DESK-9358 - Customizable Column Order: Added functionality to save the order of columns in Transaction History.
DESK-9359 - Label Printing Workflow: Provided an option for clients to select labels to print based on test results.
DESK-9419 - Label Maker Template Update: Introduced a new label template option, 58mm x 43mm.
DESK-9523 - SIM Serial Barcode: Added a SIM Serial Barcode element to the Label Maker.
DESK-9535 - IMEI Matrix Code on Labels: Ensured IMEI Matrix codes are displayed on labels.
DESK-9591 - Design Capacity Changes: Implemented updates to reflect design capacity changes.

Bug Fixes

DESK-9122 - Samsung App Installation: Resolved an issue preventing automatic installation of the Phonecheck app on some Samsung devices.
DESK-9160 - Label Printing Artifacts: Fixed black spots appearing on labels printed using PC3.
DESK-9402 - Auto Erasure Issue: Addressed a bug preventing automatic erasure after results.
DESK-9429 - Duplicate Database Entries: Fixed multiple entries being created in the database for the same IMEI with different transaction IDs.
DESK-9432 - iOS Main Board and LCD Detection: Resolved an issue where iOS devices incorrectly showed Main Board and LCD as "N/A."
DESK-9488 - Restore Issues: Fixed various restore-related issues in Desktop 3.0.
DESK-9521 - Pending Devices in Cloud DB: Resolved an issue where devices remained marked as pending in the cloud database.
DESK-9545 - Legacy Device Erasure Certificate: Fixed an issue where legacy (32-bit) devices failed to produce Erasure Certificates despite successful erasure.
DESK-9549 - Brother QL-800 Label Printing: Fixed an issue where Brother QL-800 failed to print 62mm continuous labels.
DESK-9550 - Sony Battery Cycle Count: Resolved incorrect detection of battery cycle counts on Sony devices.
DESK-9555 - Results Workflow and Auto Erase: Fixed a bug where the Results Workflow did not trigger auto-erasure when Source API was enabled.
DESK-9556 - Samsung AT Mode Detection: Fixed an issue where Samsung AT Mode devices were not being detected by Desktop 3.0, despite being recognized by the computer.
DESK-9569 - Simlock Test Issues: Addressed a bug where some devices could not perform Simlock tests and disallowed manual checks.
DESK-9572 - Android Battery Reporting: Fixed incorrect battery box colors, missing warnings, and inaccurate capacity readings for Android devices.

Thank you for using Phonecheck! If you have any questions or need assistance, please reach out to our support team.

‍

Version 3.10.2

We’re excited to share the latest updates and improvements in this release!

New Features

DESK-9424 - Battery Health Reporting: Enhanced Desktop 3.0 to improve reporting accuracy for battery health issues.
DESK-9490 - FMI Status Handling: Updated logic to ensure FMI status won’t display as "On" if FMI is not active, even if iCloud is enabled.
DESK-9336 - Battery Health Detection for Android: Implemented a feature to detect and display battery health percentage messages for select Android models.

Bug Fixes

DESK-9399 - Cosmetics in Custom Labels: Fixed a bug where cosmetic details weren’t populating in custom labels for devices in process but printed correctly from Transaction History.
DESK-9431 - Galaxy Fold 6 IMEI Issue: Addressed a bug where the Galaxy Fold 6 was showing IMEI2 instead of IMEI1.
DESK-9439 - Restore and Cloud Sync: Updated the restore workflow to record cloud syncs even during the restore process.
DESK-9441 - Label Printing on Dymo (Mac): Resolved incorrect label printing issues on Dymo printers for 3.9.x and 3.10.x branches compared to 3.8.x.
DESK-9454 - 2-Way Results API: Fixed issues where results were not being sent on erase and the auto-erase functionality wasn’t triggering with results workflow enabled.
DESK-9486 - Restore UI Issues: Resolved various UI-related issues with the restore process in Desktop 3.0.
DESK-9489 - PEO Failure Post Restore: Fixed a bug where PEO failed after restoring from recovery mode.
DESK-9522 - Erase Status in Cloud: Resolved an issue where devices marked as erased in the cloud were showing as "NO" after editing the transaction in Desktop.
DESK-9524 - OEM Parts Test Key Visibility: Fixed an issue where the OEM parts test key wasn’t displaying for non-genuine OEM devices when the test key was enabled.

Thank you for using Phonecheck! If you have any questions or need assistance, please reach out to our support team.

‍

Version 3.10.1

We’re excited to announce the latest updates and enhancements in this release!

New Features

DESK-9397 - Android eSIM Detection: Implemented R&D to detect if Android devices have eSIM support.
DESK-9361 - Silent OTA Updates: Enhanced Desktop 3.0 to enable silent OTA functionality.
DESK-9310 - Label Maker Update: Added a new label size option, 52mm x 62mm, in Desktop 3.0.

Bug Fixes

DESK-9430 - Cosmetics on Labels: Fixed an issue where all cosmetic details were being printed on labels in Desktop 3.9.12/12a.
DESK-9414 - DHR QR Code Issue: Resolved an issue where the DHR QR code was not opening the report in Desktop 3.0.
DESK-9409 - GetAllDevices API: Addressed an issue where the GetAllDevices API in the EU was returning a ‘null’ response for the deviceDisconnect field.
DESK-9401 - Recovery Mode Visibility: Fixed a bug where devices in recovery mode were not appearing in Phonecheck.
DESK-9326 - Manual Entry Label Printing: Fixed label printing issues when using manual entry in Desktop 3.0.
DESK-9163 - Xiaomi App Installation: Addressed an issue where Xiaomi devices required user interaction to install the mobile app automatically.

Thank you for using Phonecheck! If you have any questions or need assistance, our support team is here to help.

‍

Version 3.10.0

We’re excited to announce the latest updates and enhancements in this release!

New Features

DESK-9027 - Godex RT700 Printer Support: Added support for the Godex RT700 printer in Desktop 3.0.
DESK-9181 - Android Color Detection: Implemented color detection for select Android models, including Fujitsu and LG devices.
DESK-9357 - Device Feature Caching: Enhanced Desktop 3.0 to cache device features for iOS and Android, improving performance.
DESK-9136 - Color Field Restriction: Added an option in Desktop 3.0 customization to restrict editing the color field.

Bug Fixes

DESK-9057 - Galaxy A32 FRP Issue: Resolved an issue where the Galaxy A32 initially displayed no FRP, but a Google account appeared after erasure.
DESK-9265 - Connection Workflow Fix: Fixed a bug where the connection workflow failed to erase or restore devices in Desktop 3.0.
DESK-9364 - Battery Cycle Count for Belong: Addressed an issue where used devices showed a 0-cycle count for the battery.
DESK-9369 - Grading Persistence: Resolved a bug where grading information was removed from the cloud database after erasure.
DESK-9378 - Zebra Portrait Label Printing: Fixed an issue where portrait labels were not printing correctly on Zebra printers.
DESK-9386 - Source API Calls: Resolved an issue where the source API was being called despite the master toggle being disabled, causing default data to print on BS4x2 labels.
DESK-9395 - Face ID Triggering: Fixed an issue where Face ID tests were not triggering in Desktop 3.0 without the Face ID test key.

Thank you for using Phonecheck! If you have any questions or need assistance, our support team is here to help.

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Version 3.9.12

We’re thrilled to share the latest features and fixes included in this release!

New Features

DESK-9284 - Cloud Customization for Conformity Mark: Integrated the conformity mark test with cloud customization in Desktop 3.0.
DESK-9360 - Device License Check: Implemented a feature to check if a device license is charged before performing erase and app installation processes.

Bug Fixes

DESK-8601 - iPad 9th Gen Preparation Failure: Resolved an issue where the iPad 10.2" (9th Gen) failed to prepare automatically in version 3.8.3.
DESK-9048 - Sony SO-52B Memory Information: Fixed a problem where memory information could not be retrieved for the Sony SO-52B device in version 3.9.3bl6.
DESK-9153 - UPH Count Accuracy: Corrected an issue where the UPH count was not displayed correctly on the station.
DESK-9175 - Cosmetics Answers on Labels: Fixed a bug where passed cosmetic answers were not printing on labels.
DESK-9325 - Dymo 450 Turbo Recognition: Addressed an issue where the Dymo 450 Turbo printer was not recognized when the Mac system language was set to Spanish.
DESK-9328 - Windows Label Printing: Resolved an issue in Windows 3.0 where labels for previously connected devices were being printed.
DESK-9323 - 2-Way API Issues: Fixed multiple issues affecting the 2-Way API functionality.
DESK-9356 - Windows Hardware Info Commands: Updated Desktop 3.0 to use PowerShell commands for retrieving Windows hardware information.
DESK-9348 - Brother Printer QL-800 Support: Fixed an issue where Windows 3.0 failed to send print jobs to the Brother QL-800 printer.
DESK-8628 - Zebra Label Printing Margins: Resolved a margin issue for 4x2 labels on the Zebra GX430t printer.
DESK-9316 - AT to ADB Mode Transition: Fixed a bug where the transition from AT mode to ADB mode stopped functioning correctly in Desktop 3.0.

Thank you for choosing Phonecheck! For further assistance or inquiries, don’t hesitate to contact our support team.

Version 3.9.11

We’re excited to announce the latest updates and improvements in this release!

New Features

• DESK-9202 - eSIM Erasure Reporting: Updated the eSIM fields and erase logic for improved Erasure reporting in Desktop 3.0.

• DESK-9222 - Auto Export Device Data: Added a new feature to automatically export device data in Desktop 3.0.

• DESK-9301 - Samsung A20 Unlock R&D: Conducted research and development to improve the success rate of Samsung A20 unlocking on the first attempt.

Bug Fixes

• DESK-9304 - iPhone 14 Erasure Issue: Resolved an issue where iPhone 14 running iOS 18.0 could not be erased.

• DESK-9269 - MDM Defect Persistence: Fixed a bug where MDM was still displayed as a defect after erasure and reconnection, despite being removed.

• DESK-9263 - IMEI2 Recording Issue: Addressed an issue where IMEI2 was not being recorded for certain devices.

• DESK-9249 - Sony/Sharp BH Support: Fixed an issue where some Sony and Sharp devices showed "BH not supported."

• DESK-9248 - Unlock Popup Issue: Resolved issues with the unlock popup functionality in Desktop 3.0.

• DESK-9223 - OEM Parts Results: Fixed a bug where random devices displayed incorrect OEM parts results, requiring reconnection or a new transaction to correct.

• DESK-9201 - Galaxy Z Fold 6 Battery Health: Resolved an issue where battery health was not displayed for the SM-F956B (Galaxy Z Fold 6).

• DESK-9172 - Serial Number Display Issue: Fixed a bug where the Samsung Note Pro 12.2 showed "00000" for the serial number.

• DESK-9044 - Device Disconnecting in Recovery Mode: Resolved an issue where devices were disconnecting from recovery mode during the erasure process.

• DESK-9332 - Bug - Desktop 3.0 - Updated Date in DB auto updates the Time when the device is not physically connected to the station.‍

• DESK-9271 - Bug - Desktop 3.0 - Fix issue with cloud db sync in recovery mode.

Thank you for using Phonecheck! If you have any questions or need assistance, feel free to reach out to our support team.

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Version 3.9.10

We’re excited to announce the latest updates and fixes in this release!

New Features

• DESK-8781 - Checkmend ID: Added Checkmend ID to the IMEI square for quick access when clicked in Desktop 3.0.

• DESK-9283 - License Logger: Created a separate logger for licenses in Desktop 3.0.

• DESK-9190 - Zebra Label Enhancement: Hardcoded the ‘Repair’ 3x2 label for Zebra printers in Desktop 3.0.

Bug Fixes

• DESK-8895 - MDM Display Error: Resolved an issue where devices were incorrectly showing "MDM" in Phonecheck on Windows 3.0.

• DESK-8909 - iOS App Reinstallation: Fixed an issue where the iOS app was reinstalled after a device was tested and erased.

• DESK-9026 - Port Number Mismatch: Corrected an issue where port numbers on labels did not match the device port numbers in Phonecheck.

• DESK-9037 - Cloud Device Lookup Print Failure: Resolved an issue where the cloud device lookup was not printing for some devices, and the print icon was unresponsive.

• DESK-9047 - MDM Detection After Restore: Fixed an issue where MDM was not detected on devices after restore without reconnecting.

• DESK-9121 - Samsung Galaxy Fold5 IMEI Issue: Resolved an issue where the Samsung Galaxy Fold5 was displaying IMEI2 in place of IMEI.

• DESK-9149 - Color Code Upload: Implemented API call to upload missing color codes for devices.

• DESK-9189 - Auto ESN Check on Mac: Fixed an issue where the Auto ESN check was not completing on Mac 3.0.

• DESK-9228 - iPad Erase Failure: Resolved an issue where erasing iPads with OS versions around 15 was failing.

• DESK-9240 - Restore Failure on Newer Firmwares: Fixed an issue where the restore was failing for devices running newer firmwares.

• DESK-9211 - IMEI Display Issue on Samsung Galaxy S24: Resolved an issue where IMEI2 was being shown as IMEI on Samsung Galaxy S24 devices.

• DESK-9188 - Battery Defect Removal: Addressed an issue where the battery degraded defect was not removed after app testing was completed.

• DESK-9104 - 2-Way API Customer Abuse Message: Fixed an issue where using the Results API displayed a "Customer Abuse" message from Shopfloor.

• DESK-9212 - Auto Erasure Speed: Resolved an issue where Auto Erasure was triggering too quickly for the data to display on the device tile, causing a "false battery warning" message.

• DESK-9282 - Device Disconnection Issue: Fixed a bug where devices were not being disconnected after erasure, occurring randomly.

Thank you for using Phonecheck! For any questions or further support, feel free to reach out to our team.

Version 3.9.9

We’re excited to announce the latest updates and fixes in this release!

New Features

• DESK-9208 - Japanese Conformity Mark: Enhanced Desktop 3.0 to correct the display of the Japanese conformity mark.

Bug Fixes

• DESK-8823 - Incorrect MDM Status: Fixed an issue where devices without MDM were incorrectly showing MDM as "on" (introduced in version 3.9.1).

• DESK-8970 - Label Alignment: Resolved an issue where labels were not printing with the correct alignment in the Label Maker.

• DESK-9045 - Restore Status Update: Fixed an issue where the restore status was not updating after the device restored and rebooted to the Hello screen.

• DESK-9059 - MDM Stuck on Eraser Successful: Addressed an issue where iOS devices with MDM were stuck on the "Eraser successful" status and couldn’t install the iOS app normally.

• DESK-9079 - Battery Health Discrepancies: Resolved inconsistencies in displaying battery health on Desktop 3.0.

• DESK-9151 - Notes Not Saving: Fixed an issue where notes edited in previous transactions were not saving correctly.

• DESK-9152 - Samsung CarrierLock API: Corrected the "Open (Unlocked)" Carrier response for WiFi-only Samsung tablets.

• DESK-9157 - GetAllDevices API: Resolved a "null" response issue for the "deviceDisconnect" field in the EU region.

• DESK-9170 - Unlock Status Display: Fixed an issue to ensure the correct unlock status is displayed for Android devices connected without a SIM inserted.

• DESK-9185 - Device Info Changes: Addressed an issue where changes made to device information from previous transactions and cloud lookups were not saving.

• DESK-9191 - Unlock Status Required Field Error: Resolved an issue where unlock status was incorrectly marked as a required field, preventing erase and print actions.

Thank you for using Phonecheck! For further assistance or details, please reach out to our support team.

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Version 3.9.8

We’re pleased to announce the latest updates in this release!

New Features

• DESK-9007 - Automatic Color Assignment: Added the capability to automatically assign colors for Google Pixel models.

• DESK-8459 - Japanese Regulatory Certification: Enabled detection of the Japanese mark in the regulatory certification for iOS devices

Bug Fixes

• DESK-8931 - Pending Status Error: Resolved an issue where devices incorrectly displayed a "Pending" status even after testing

• DESK-9107 - Manufacturer Mislabeling: Fixed an issue where the Galaxy A54 was incorrectly showing "Apple" as the manufacturer.

• DESK-9102 - Missing IMEI on Huawei P20 Pro: Addressed an issue where the Huawei P20 Pro failed to display the device IMEI.

Thank you for using Phonecheck! For additional details or support, please contact our team.

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Version 3.9.7

We’re excited to bring you the latest features and fixes in this release!

New Features

• DESK-8330 - Auto-Initiate Workflow: Enhanced Desktop 3.0 to auto-initiate the device workflow once the SIM Warning message is resolved

• DESK-8739 - Japanese ESN Symbols: Added support to display symbol marks for Japanese ESN on labels.

• DESK-8914 - Splash Screen: Added a splash screen to improve the user experience while the app is loading.

• DESK-8942 - Face ID Testing on Older iOS Versions: Enabled Face ID testing for iOS devices running versions below iOS 15.0

• DESK-9007 - Automatic Color Assignment: Implemented automatic color assignment for Google Pixel models.

• DESK-9043 - Editable Manual Entry Fields: Added the ability to edit all fields for manual entry items in the "Transactions" view.

• DESK-9111 - Larger IMEI Display: Increased the size of the IMEI displayed on the device box for better visibility.

Bug Fixes

• DESK-8909 - iOS App Reinstallation: Fixed an issue where the iOS app was reinstalled after the device was tested and erased.

• DESK-9023 - IMEI Display Error: Corrected an issue where the IMEI2 of the Wingtech REVVL 7 5G (TMRV075G) was displayed as IMEI1.

• DESK-9035 - Label Printing Loop: Resolved an issue where labels were repeatedly printed if an Android device remained connected.

• DESK-9038 - Battery Health Display: Fixed an issue where battery health was not showing for non-OEM devices in Japanese language settings.

• DESK-9046 - Verification Speed: Addressed inconsistent speeds at the verification stage on Restore.

• DESK-9077 - Device Lock Status: Corrected a bug where the device lock showed as "on" despite no iCloud account, and the FMI/FRP column incorrectly displayed as "off" in the transaction view.

• DESK-9089 - Battery Issues: Fixed lock icon and battery health display issues for Sony and Sharp devices.

• DESK-9059 - MDM Stuck on Eraser Successful: Resolved an issue where iOS devices with MDM were stuck on the "Eraser successful" status and unable to install the iOS app normally.

Thank you for using Phonecheck! For further details or support, please contact our team.

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Version 3.9.6

We’re pleased to introduce the latest features and fixes in this release!

New Features

• DESK-8719 - Login Speed Optimization: Improved loading speed when logging into Phonecheck on Desktop 3.0

• DESK-8797 - Samsung Lock Detection: Enabled detection of whether Samsung devices are "Locked" or "Unlocked" via ADB

• DESK-8875 - Samsung Verizon Device Setup: Added the ability to skip and set up Verizon Samsung devices for testing using ADB

• DESK-8915 - Updated Button States: Enhanced button states on the device box and menu bar, including mouse-over, mouse-press, and loading animations.

• DESK-9001 - Essential Products Print Issue: Resolved print failures for Essential Products Android devices on Desktop 3.0.

• DESK-9012 - Label Maker Refresh: Added a "Refresh Labels" button to the Label Maker Check tool for easier updates.

Bug Fixes

• DESK-8620 - eSIM Display Error: Fixed an issue where "eSIM Erased" showed "YES" when no eSIM was present but a physical SIM was detected.

• DESK-8629 - Samsung Carrier Lock Response: Resolved an issue where Samsung carrier lock check responses were not being saved.

• DESK-8645 - Samsung ADB Reconnect Failure: Addressed an issue where devices were not detected after failing to set up ADB on Samsung devices

• DESK-8933 - Restore Station Battery Health: Fixed an issue where devices displayed "0%" battery health on Restore Stations.

• DESK-8935 - Original LCD Detection: Resolved a bug where original LCDs were incorrectly marked as "Non-Genuine."

• DESK-8949 - Regulatory Model Data for iOS Devices: Fixed an issue where 32-bit iOS devices displayed "null" for the regulatory model number and failed to show the color.

• DESK-8984 - Battery Health Detection: Added battery health percentage detection for Sony, Sharp (Aquos), and Samsung devices.

• DESK-9010 - Port Mapping Display Issue: Fixed an issue where devices with or without port mapping appeared in the terminal but were missing in the device box across languages.

• DESK-9022 - Sony IMEI Detection: Resolved an issue where random Sony models were detected with incorrect IMEI values.

Thank you for using Phonecheck! For additional details or support, please contact our team.

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Version 3.9.5

We’re excited to share the latest features and fixes in this release!

New Features

• DESK-7554 - Shopfloor Grading and Routing: Introduced Shopfloor Grading and Routing functionality to enhance workflow management.

• DESK-8381 - Label Maker Orientation: Added an orientation option to the Label Maker for more flexible label printing.

• DESK-8718 - Label Template Size: Added a new label template for 70mm x 150mm labels.

• DESK-8779 - Label Maker Parts Parameter: Updated the "Parts" element in the Label Maker to list parts that are not genuine.

• DESK-8822 - Setup Only Option in Workflow: Added a "Setup Only" option to the Connection Workflow, allowing users to prepare devices without installing the app—ideal for erase-only stations.

• DESK-8859 - Label Maker Check Tool: Implemented a tool to verify the Label Maker setup and functionality.

Bug Fixes

• DESK-8621 - App and Profile Removal: Resolved an issue where manually removing apps and profiles only removed the app but not the Wi-Fi profile.

• DESK-8588 - Custom Label Package Name: Fixed a bug where the custom label was not displaying the package name.

• DESK-8768 - Wireless Charging Detection: Addressed an issue where devices were not being detected during wireless charging.

• DESK-8967 - Tester/Station ID Display: Corrected an issue where Tester/Station IDs were replaced with the current station's information instead of displaying the original IDs.

Thank you for using Phonecheck! For further details or support, please contact our team.

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Version 3.9.4

We’re excited to share the latest features and fixes in this release!

New Features

• DESK-8381 - Label Maker Orientation: Added an orientation option to the Label Maker for more flexible label printing.

• DESK-8464 - Sync Results in Toolbar: Introduced a new "Sync Results" function in the top toolbar for quicker access.

• DESK-8685 - Android EID Data: Enabled EID data display for Android devices, extending functionality previously available for Apple devices.

• DESK-8880 - TAC API for Model Info: Added TAC API integration to provide basic model information during Manual Entry.

• DESK-8896 - Firmware Cleanup: Removed old firmware and .ipsw files from the system to optimize storage.

• DESK-8930 - File Synchronization: Added all device-related files to the allsyncable list for improved file management.

Bug Fixes

• DESK-8612 - Label Printing on Results: Fixed an issue where six labels were printed instead of one during results processing.

• DESK-8621 - App and Profile Removal: Resolved an issue where manually removing apps and profiles only removed the app but not the Wi-Fi profile.

• DESK-8795 - Vendor/Invoice Information: Corrected an issue where vendor/invoice details were replaced with current transaction data instead of retaining the original information.

Thank you for using Phonecheck! For further details or support, please contact our team.

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Version 3.9.3

We’re excited to share the latest features and fixes in this release!

New Features

• DESK-8367 - Battery Health Reporting: Addressed an issue where devices with “-” displayed on the battery screen showed incorrect battery health in the square box.

• DESK-8381 - Label Maker Orientation: Added an orientation option to the Label Maker for flexible label printing.

• DESK-8445 - Legacy iOS Support: Added support for legacy 32-bit iOS devices.

• DESK-8525 - Restore Failure Scenarios: Included missing failure scenarios in restore parsing for improved accuracy.

• DESK-8641 - Restore Optimization: Ensured the restore process does not proceed if the latest OS is already installed.

• DESK-8775 - Label Maker Backward Compatibility: Improved backward compatibility for the Label Maker feature.

Bug Fixes

• DESK-8244 - Label Printing Timing: Fixed an issue where labels were printing before information was fully populated in the connection workflow.

• DESK-8301 - In-App Grading: Resolved an issue where random in-app grading skipped tests and completed without a grade being selected.

• DESK-8582 - Android Test Results Sync: Fixed a bug preventing test results from syncing after battery drain on Android devices.

• DESK-8588 - Custom Label Package Name: Corrected an issue where the custom label was not displaying the package name.

• DESK-8647 - Auto Erase Results Workflow: Fixed an issue where a working device was not auto-erased after results were synced.

• DESK-8677 - IMEI Recording: Corrected IMEI recording for Android TCL devices, which incorrectly recorded IMEI2 as the primary IMEI.

• DESK-8700 - Restore Testing Bugs: Addressed various bugs encountered during restore testing.

• DESK-8767 - Grade Changes in Cloud Lookup: Fixed an issue where changes to grades were not saving for devices after being updated in Cloud Lookup.

• DESK-8770 - Cosmetic Grading on Labels: Resolved an issue where in-app cosmetic grades were not printing on labels for some iOS devices, requiring re-processing.

• DESK-8771 - Battery Health on Labels: Fixed a bug where devices with unsupported battery health showed "0%" on labels.

• DESK-8794 - Android Erase in AT Mode: Resolved erasure issues for Android devices in AT Mode.

• DESK-8795 - Vendor/Invoice Information: Fixed an issue where vendor/invoice details were replaced with current transaction data instead of retaining the original information.

• DESK-8796 - Manual Entry Printing: Corrected an issue that prevented printing from Manual Entry due to required field restrictions.

• DESK-8862 - Device Box Status Messages: Fixed inaccurate status messages showing during restore in the device box.

• DESK-8865 - Erase Times Reset: Resolved an issue where erase times in the cloud were being reset after restore completion for devices in recovery mode.

• DESK-8881 - MDM Status on Labels: Fixed a bug where MDM status was missing on labels.

Thank you for using Phonecheck! For further details or support, please contact our team.

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Version 3.9.2

We’re excited to share the latest features and fixes in this release!

New Features

• DESK-8810 - Unlock Attempts Limitation: A limit has been implemented for the unlock feature to ensure a maximum of three attempts in cases of failure.

Bug Fixes

• DESK-8453 - Login Issue on Motorola Moto G: Resolved an issue where the "login with code" screen was incorrectly displayed in the mobile app.

• DESK-8485 - E-SIM Erasure on Android Devices: Fixed a bug preventing e-SIMs from being erased on certain Android devices running version 3.7.7.

• DESK-8490 - RAM Reporting Accuracy: Corrected the Android RAM display to show the proper value of 8GB instead of 7GB.

• DESK-8643 - Label Printing on Zebra/Windows: Addressed formatting issues that caused labels to print improperly.

• DESK-8651 - Find My iPhone (FMI) Status Reporting: Fixed an issue where FMI was incorrectly showing as "ON" despite no iCloud account being found on the device.

• DESK-8699 - Device Lock Status in Cloud Database: Resolved a discrepancy where the cloud database showed DeviceLock as "Off" while FMI was marked as defective.

• DESK-8756 - Restore Restrictions: Added a restriction to prevent restoring a device that has already been restored during the current transaction.

• DESK-8769 - SIM Lock Recheck Error: Fixed an issue causing a red padlock to appear and block SIM lock rechecking when the server was temporarily unavailable.

• DESK-8772 - Label Profile Name Display: Corrected the display of package profiles in the "Label Element - Package Name" field.

• DESK-8773 - Temporary Folder Cleanup: Ensured the "tmp" folder is properly removed from the firmware folder after use.

• DESK-8825 - License Charges for Android Devices: Fixed an issue related to incorrect license charges for Android devices.

• DESK-8844 - UI Overlap: Resolved overlapping elements in the user interface to ensure complete values are visible.

Thank you for using Phonecheck! For further details or support, please contact our team

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